Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the General Manager in driving performance and leading a dynamic onsite team.
- Company: Join urbanbubble, where we create vibrant communities and welcoming homes.
- Benefits: Enjoy a birthday day off, enhanced leave, and a company pension scheme.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in residential property management and strong people management skills.
- Other info: Be part of a passionate team that values your health, wellbeing, and personal growth.
The predicted salary is between 35000 - 45000 £ per year.
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us!
As an Assistant General Manager, you will contribute to our vision of being, "the greatest Residential Property Manager, making our cities a better place to live" by:
- Responsibilities
- Support the General/City Manager to drive commercial, operational and strategic performance
- Take accountability for operational excellence, financial performance and governance
- Lead the onsite team to achieve strong leasing, retention and resident satisfaction
- Act as senior lead and deputy in the absence of the General/City Manager
- Property Management
- Maintain high standard of property care in line with budgets, SLAs and regulations
- Support safe, efficient operations and deliver excellent customer experience
- Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S)
- Ensure adequate resourcing, including reception cover when needed
- Oversee statutory compliance, inspections and KPI performance
- Support and brief onsite team with key operational updates
- Ensure compliance with PPMs and contractual obligations
- Manage budgets, purchase orders, invoices, contracts and financial admin
- Contribute to client reporting on performance and budgets
- Oversee resident services (parcels, keys, amenities, parking, housekeeping)
- Ensure maintenance requests are handled within SLA and high presentation standards maintained
- Manage contractors, complaints and third-party service issues
- Maintain safe working procedures and update risk controls
- Oversee risk register and ensure actions are completed
- Act as lead for major incidents and escalated risks
- Act as key operational contact for clients and support/lead meetings
- Support recruitment, training and talent development
- Resident Engagement
- Lead resident engagement and support the Community team to deliver excellent service
- Implement engagement strategies, including communication and events
- Drive resident feedback and reviews, improving service and satisfaction KPIs
- Deliver ESG and social value initiatives and maintain reporting records
- People Management
- Lead, coach and develop the onsite team
- Model company values and behaviours
- Drive performance through objectives, reviews and regular meetings
- Ensure compliance with policies, processes and regulations
- Promote strong communication and team engagement
- Identify development needs and provide coaching/mentoring
- Experience & Qualifications
- Experienced residential property professional with strong sector knowledge
- Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them
- Committed to ongoing professional development
- Confident communicator with strong customer service and negotiation skills
- IT proficient (Microsoft Office and databases)
- Highly organised with strong planning and decision-making skills
- Skilled in coaching, mentoring and giving feedback
- Commercially and financially astute
- Relevant qualifications (TPI BTR Level 4 / ARLA desirable)
- Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health - desirable)
- What we're looking for
- Comparable property management experience (residential or hospitality)
- Strong understanding of building management and Health & Safety
- Proven ability to manage budgets effectively
- Excellent people management skills with experience leading large teams
- A track record of developing high-performing teams in a fast-paced environment
- Outstanding customer service standards
- High levels of energy, drive, and enthusiasm
- Strong communication, influencing, and relationship skills
- Ability to work proactively and use initiative in a competitive market
- Desirable
- Health & Safety qualification
- ARLA qualification
- IRPM foundation level qualification (or willingness to work towards)
We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth.
- Benefits
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
- Company pension scheme & medical cover for your long-term health & to help plan for the future
- Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
- Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
- Enhanced sick pay & family leave to take care of yourself & your loved ones
- Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
- Cycle to work scheme to help you get to work in a healthier, greener way
- Study support to help you grow & reach your goals
- Long service awards to celebrate every milestone with us
- Employee assistance & counselling for those times when you need a little bit of extra support
The best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you! If you're excited about making a real impact and being part of something special, we can't wait to hear from you!
Assistant General Manager in Southampton employer: urbanbubble ltd
Contact Detail:
urbanbubble ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into urbanbubble's values and mission. This way, you can show how your vibe aligns with theirs, making it clear that you're not just another candidate but a perfect fit for their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge in your interview and help you stand out.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led teams, managed budgets, or improved customer satisfaction. Urbanbubble wants to see how you handle real-life scenarios, so be ready to share your success stories.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. Plus, it shows you're proactive and genuinely interested!
We think you need these skills to ace Assistant General Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for creating vibrant communities shine through. We want to see how you connect with our vision of making cities better places to live!
Tailor Your Experience: Make sure to highlight your relevant experience in property management or hospitality. We love seeing how your background aligns with the responsibilities of the Assistant General Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. No need for fluff—just show us what you've got!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at urbanbubble ltd
✨Know the Company Inside Out
Before your interview, take some time to research urbanbubble. Understand their mission of creating vibrant communities and how they aim to be the greatest Residential Property Manager. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Assistant General Manager, you'll be leading a team and engaging with residents. Prepare examples from your past experiences where you've successfully managed teams or improved customer satisfaction. Highlight your communication and relationship-building skills to demonstrate that you can foster a positive environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in operational excellence and resident engagement. Think of specific scenarios where you've had to manage budgets, handle complaints, or lead a team through challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Community Engagement
Urbanbubble values community and resident engagement. Be prepared to discuss any initiatives you've led or participated in that enhanced community spirit or resident satisfaction. Show your enthusiasm for creating welcoming spaces and how you can contribute to their vision.