Resident Experience Host - Front-of-House

We are looking for an amazing Community Host to join our friendly team at The Whitmore Collection – Birmingham and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 40 hours per week, 5 days over 7. At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top‑tier service, and bringing positive energy to everything you do, we'd love for you to join us as a Community Host!

As Front of House, you'll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You'll be involved in everything from handling enquiries to making sure each day runs smoothly.

Here's what you'll be doing:

• Community Engagement and Front‑Desk Duties
  • Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
  • Maintain building safety and security through inspections and emergency procedures.
  • Complete operational tasks to ensure compliance and support team KPIs.
  • Support the resident journey to deliver an excellent living experience.
• Leasing
  • Respond to enquiries and support viewings and applications.
  • Assist prospects through to move‑in.
  • Update listings and support marketing activity.
  • Contribute to reporting and market insights.
• Move‑Ins / Renewals / Move‑Outs
  • Ensure applications meet compliance requirements.
  • Prepare apartments and coordinate cleaning/maintenance.
  • Deliver smooth move‑in and move‑out experiences.
  • Support renewals and complete inventory reports.
  • Manage end‑of‑tenancy checks, damages, and deposits.
• Resident & Building Services
  • Handle resident enquiries, complaints, and accounts.
  • Log and manage maintenance requests.
  • Maintain accurate records and data systems.
  • Manage parcels, keys, bookings, parking, and utilities.
  • Support resident events and communications.
  • Coordinate contractors and services access.
  • Conduct inspections and report issues.
• Building Patrols & Safety
  • Perform regular safety and maintenance checks.
  • Monitor CCTV and control site access.
  • Manage visitors and report concerns.
  • Follow emergency and continuity procedures.

Qualifications

• Strong customer service and communication skills.
• Organised, detail‑focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Relevant qualifications (desirable).
• Professional, enthusiastic, and results‑driven.

Benefits

• Birthday day off, monthly paid wellbeing hour, & enhanced annual leave to make sure you get the rest you need.
• Company pension scheme & medical cover for your long‑term health & to help plan for the future.
• Refer a friend scheme to earn extra money by bringing incredible talent on board.
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
• Enhanced sick pay & family leave to take care of yourself & your loved ones.
• Life events support for big milestones like your child's first day at school or when you get the keys to your new home – we believe you deserve to celebrate special moments with your loved ones.
• Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way.
• Study support to help you grow & reach your goals.
• Long service awards to celebrate every milestone with us.
• Employee assistance & counselling for those times when you need a little extra support.

If you're excited about making a real impact and being part of something special, we can't wait to hear from you!