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- Tasks: Support the Build-to-Rent Team with billing and debt recovery for various properties.
- Company: Join UrbanBubble, the North West's leading property managing agent.
- Benefits: Enjoy hybrid working, enhanced leave, study support, and more perks.
- Why this job: Kickstart your finance career while making a real impact in community building.
- Qualifications: Experience in residential debt collection and strong communication skills required.
- Other info: Be part of a dynamic team that values innovation and customer care.
The predicted salary is between 30000 - 40000 £ per year.
Our Credit Controller will provide crucial support to the Build-to-Rent Team, by being responsible for billing, recovering service charges for a portfolio of sites under our management, reviewing accounts and keeping the system up to date.
If a career in Finance is your goal and you are looking to progress further, and you believe you have got the necessary skills and experience apply now to be part of an organisation which supports growth and places our people at the heart of all our decisions!
What we offer?
- Hybrid working policy
- Amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much more.
- Enhanced annual leave including your birthday day off and a day off when you buy your house.
What will you do?
- Deliver a first-class service to the Property Management team, Finance team and our customers/tenants - being the main point of contact for all Billing and Credit Control queries.
- Be responsible for the billing and collection of service charges (and Ground Rent) to leaseholders in accordance with the lease provisions for each property and within ARMA-Q guidelines.
- Ensure customers pay within their agreed payment terms, chasing payments and debt by phone and email.
- Coordinate Monthly/Quarterly Debt Collection meetings with Property Managers to ensure that all debts are collected in a timely manner and information is shared between all parties.
- Take responsibility for the client relationships with Solicitors and third-party debt collection agents, liaising on a regular basis to maximise the debt collection procedure, and to minimise the level of aged debt.
- Communicate with leaseholders when necessary by e-mail, phone and letter in a professional manner, following all queries through to resolution (or escalating as appropriate).
- Ensure customer queries/disputes are investigated and resolved quickly and efficiently.
- Provide KPI information on a regular basis, using Qube and working with third parties where necessary.
- Meet cash collection and DSO monthly targets.
UrbanBubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
Qualifications
- Previous residential debt collection experience required.
- Experience of working as part of a finance team.
- Experience in a fast-paced and dynamic environment.
- Excellent communication skills and attention to detail.
- Highly enthusiastic and looking to progress and develop in the role.
- Ability to work on own initiative and manage own workload to strict deadlines.
- Great customer service skills.
- Good time management and organisational skills.
- Excellent Excel skills.
Desirable
- AAT (or willingness to work towards)
Credit Controller in Manchester employer: urbanbubble ltd
Contact Detail:
urbanbubble ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the finance industry, especially those who work in credit control. Attend events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and finance. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your previous experience in debt collection and customer service. This will give you an edge when discussing your qualifications during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at UrbanBubble.
We think you need these skills to ace Credit Controller in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your previous debt collection experience and any relevant finance team work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Remember, we love seeing enthusiasm and a genuine interest in what we do.
Show Off Your Communication Skills: Since you'll be the main point of contact for billing and credit control queries, it's essential to demonstrate your excellent communication skills. Use clear and professional language in your application to show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our fantastic team at UrbanBubble!
How to prepare for a job interview at urbanbubble ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with billing and debt collection, so brush up on your financial knowledge. Be prepared to discuss your previous experience with debt collection and how you've successfully managed accounts in the past. Highlight any specific metrics or KPIs you've achieved.
✨Showcase Your Communication Skills
This role requires excellent communication, so think of examples where you've effectively resolved customer queries or disputes. Practice articulating these experiences clearly, as you'll need to demonstrate your ability to liaise with leaseholders and third-party agents professionally.
✨Demonstrate Organisational Skills
Being super organised is key for this position. Prepare to discuss how you manage your workload and meet strict deadlines. You might want to share specific tools or methods you use to stay organised, especially if they relate to finance or billing processes.
✨Emphasise Your Enthusiasm for Growth
UrbanBubble values ambition and development, so express your eagerness to progress in your career. Share your goals and how this role aligns with them. Mention any relevant qualifications you're pursuing, like AAT, to show your commitment to professional growth.