Credit Controller - 12 Month Fixed Term Contract in Manchester

Credit Controller - 12 Month Fixed Term Contract

Are you someone who is super organised, has great attention to detail and can communicate financial information clearly and confidently? This might just be the role for you! Our Credit Controller will provide crucial support to our Build-to-RentTeam, taking responsibility for recovering rent payments across a portfolio of communities under our management, reviewing accounts, resolving queries and keeping our systems up to date.

What do we offer?

We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet Lovers Friday, enhanced sick pay, study support and much, much more.

We also offer enhanced annual leave, including your birthday off and a day off when you buy your home. We believe you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

Deliver a first‑class service through the provision of credit control activity across our Build-to‑Rent portfolio.

Ensure residents pay within their agreed payment terms, chasing outstanding rent payments and debt by phone and email.

Take appropriate action to ensure all debts are collected in a timely manner and relevant information is shared between all parties.

Take responsibility for relationships with solicitors and third‑party debt collection agents, liaising regularly to maximise the debt collection process and minimise aged debt.

Communicate with residents by email, phone and letter in a professional, clear and respectful way, following all queries through to resolution or escalating them where appropriate.

Ensure resident queries and disputes are investigated and resolved quickly and efficiently.

Provide accurate KPI information on a regular basis.

Meet monthly cash collection and DSO targets.

Meet company aged debt reduction targets, with particular attention given to long‑standing debt.

Follow internal financial processes and work with the internal Change Team to develop and maintain process maps and training materials for the role.

What we are looking for?

• - Experience of working as part of a Finance Team.
• - Experience of working in a fast‑paced and dynamic environment.
• - Excellent attention to detail and strong organisational skills.
• - Great communication skills, with the confidence to explain financial matters in a firm, clear and respectful way.
• - The ability to use your own initiative and manage your workload to strict deadlines.
• - Strong influencing and negotiating skills.
• - Confidence using IT systems and learning new software.
• - A proactive approach to debt collection and the ability to remain calm under pressure.
• - A positive, can‑do attitude and the ability to work well as part of a team.
• - Knowledge of Yardi or another property management system.
• - IRPM Associate Level qualification, or a willingness to work towards this.
• - AAT qualification, or a willingness to work towards this.

We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, resident care and innovation. Thanks to our team, who deliver unrivalled resident experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious and resourceful colleagues to manage and create communities. We want to unlimit what our residents expect, whilst unleashing your true potential.

So, what do you say – interested?

urbanbubblerequires people who are professional, hardworking, innovative and passionate; who are effective in their role and who truly engage with residents. We are an equal opportunity employer and invite applicants to contact us to identify any additional support they may need during the recruitment process.

40 hours per week Monday – Friday, 08:30am – 5:30pm