We're searching for an incredible Assistant Property Manager to join our team! You will act as the first point of contact for the team's enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered.
- We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do? Property Management
- To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
- To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate).
- To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up.
- To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors.
- To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required.
- To co-ordinate the processing of insurance claims in a timely manner.
- To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements.
- To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations
- To support key processes such as section 20's, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions.
- To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.
Customer Partnership
- To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction.
- To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met.
Financial Management
- To manage all works and spends in line with budget, maintaining close oversight and control.
- Experience working within a fast paced customer service environment
- Residential property management experience is hugely advantageous, but not essential.
- Knowledge of principles of customer service excellence.
- Strong organisation skills and the ability to manage multiple and often conflicting deadlines.
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Assistant Property Manager in Manchester employer: urbanbubble Ltd
At urbanbubble, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises family and personal milestones. As a Building Services Manager at our luxurious Blackhorse Mills development in London, you'll enjoy competitive benefits including a salary of up to £46,000, enhanced annual leave, and opportunities for professional growth, all while contributing to a community-focused environment that values innovation and customer care.
