Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our development, assisting residents and managing deliveries.
- Company: Join urbanbubble, a company that values professionalism and genuine care for its community.
- Benefits: Enjoy a competitive salary, enhanced leave policies, and perks like Pet Lovers Friday!
- Why this job: This role offers a chance to engage with people and make a real impact in their lives.
- Qualifications: Previous concierge experience and strong customer service skills are essential.
- Other info: Work a 4 on, 4 off shift pattern with hours from 7am to 7pm.
The predicted salary is between 22000 - 33000 £ per year.
-
To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
-
To deliver exceptional service as the face of the development.
-
To keep on top of the cleaning throughout the night, maintaining the highest possible standard.
-
To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if
able to do so (i.e. light bulb changes).
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all
parcels/registered mail in line with the company procedure.
-
To provide utility meter reading for all properties as and when required.
-
To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have
occurred and make follow-on staff aware of any forthcoming events.
-
To manage car parking to ensure everything runs smoothly.
-
Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with
the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection,
deliveries, repairs and maintenance.
-
Building Patrols, CCTV Monitoring & Safety Checks.
-
Handling general enquiries such as queries, complaints and maintenance requests.
-
Previous / current experience within a Front Desk or Concierge role.
-
High level of customer service.
-
Excellent communication and listening skills.
-
Ability to work independently and on own initiative, yet follow instruction and procedure as required.
-
Attention to detail.
-
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems.
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and
who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any
additional support you may need during the recruitment process.
development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent
contract working a 4 day on 4 day off shift pattern between the hours of 7am – 7pm.
What do we offer?
- A basic annual salary of up to £27,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Front of House Concierge - Days employer: urbanbubble ltd
Contact Detail:
urbanbubble ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - Days
✨Tip Number 1
Familiarize yourself with the specific duties of a Front of House Concierge. Understanding the nuances of parcel management, key issuance, and customer service will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience in customer-facing roles. Be prepared to share examples of how you've delivered exceptional service or handled difficult situations effectively.
✨Tip Number 3
Demonstrate your attention to detail by discussing how you manage tasks like cleaning and maintenance. Mention any systems or processes you use to stay organized and efficient.
✨Tip Number 4
Show your proficiency in Microsoft Office and other relevant systems. Being able to discuss your experience with these tools can give you an edge, especially in managing reports and communications.
We think you need these skills to ace Front of House Concierge - Days
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in a Front Desk or Concierge role. Detail your customer service skills and how you've effectively engaged with clients in the past.
Showcase Communication Skills: Since excellent communication and listening skills are crucial for this role, provide examples of how you've successfully handled inquiries, complaints, or maintenance requests in your previous positions.
Demonstrate Attention to Detail: In your application, mention specific instances where your attention to detail made a difference, whether in managing keys, handling parcels, or conducting safety checks.
Express Your Passion: Convey your enthusiasm for providing exceptional service and your genuine care for the property and its residents. This will align well with the company's values and culture.
How to prepare for a job interview at urbanbubble ltd
✨Show Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share specific examples of how you've provided outstanding customer service in the past. Highlight your ability to handle complaints and queries effectively.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when it comes to managing keys and parcels. Be ready to discuss how you ensure accuracy and thoroughness in your work, perhaps by sharing a relevant experience.
✨Familiarize Yourself with Company Procedures
Understanding the importance of following procedures is crucial. Research urbanbubble's policies and be prepared to discuss how you would adhere to them, particularly regarding key management and parcel handling.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your listening skills during the interview by engaging actively with the interviewer.
