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For Companies At a Glance
- Tasks: Engage with residents, manage enquiries, and create a vibrant community atmosphere.
- Company: Join urbanbubble, the North West's leading property managing agent.
- Benefits: Enjoy enhanced family leave, study support, and unique perks like Pet Lovers Friday.
- Why this job: Be the friendly face of our co-living space and make a real difference.
- Qualifications: Customer service experience and a passion for meeting new people.
- Other info: Flexible night shifts with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
You will act as a face of our co-living building based in Harrow, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home. With the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoy meeting new people. This role is 8pm - 8am on a 4 on, 4 off shift pattern.
Responsibilities
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Manage and respond to general enquiries via phone, email and other channels
- Key and parcel management
- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
- Co-ordinate, instruct and allow access for services to the development
- Record, monitor and respond to any resident feedback
- Manage booking of meetings and event spaces for residents and external guests
- Clear and concise handover to day team arriving on shift
- Conduct daily building walks and monitor CCTV
Experience
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- Highly organised with the ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems
Qualifications
- Experience in a customer-facing service role (not necessarily front desk/concierge)
- Night shift experience preferred
- Strong customer service orientation and ability to build rapport quickly
- Good organizational skills and decision-making under pressure
- Excellent communication and listening abilities
- Attention to detail and reliability with IT systems
Benefits
We offer enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, cash plan, study support and much more. We also offer enhanced annual leave including a birthday day off and a day off when you buy a house. Family always comes first at urbanbubble. We are an equal opportunity employer and invite applicants to contact us to identify any additional support you may need during the recruitment process.
About urbanbubble
We are the North West's leading property managing agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We are looking for bold, ambitious, resourceful team members to manage and create communities. Apply now to join a fantastic organisation that believes our people should be at the heart of all our decisions.
Community Host - Night employer: urbanbubble ltd
Contact Detail:
urbanbubble ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host - Night
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents. This will help you connect better during your chat!
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with residents, think of some fun icebreakers or conversation starters. Show them you’re a natural at making people feel welcome.
✨Tip Number 3
Be ready to share your experiences in customer service. Think of specific examples where you’ve gone above and beyond for someone. This will show you’re the right fit for creating a vibrant community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Community Host - Night
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for meeting new people and creating a vibrant community.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can contribute to making residents feel at home and how you handle pressure with a smile!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward. Use bullet points if needed to make it easy for us to see your key skills and experiences that match the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at urbanbubble ltd
✨Know Your Community
Before the interview, take some time to research urbanbubble and their community values. Understand what makes their co-living spaces unique and think about how you can contribute to that vibrant culture. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your People Skills
As a Community Host, you'll be engaging with residents and visitors regularly. Prepare examples from your past experiences where you've successfully built rapport or resolved issues with customers. Highlighting your natural ability to connect with people will make you stand out.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially under pressure. Think of scenarios where you had to manage unexpected situations, like a cleaning emergency or a resident complaint. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle feedback from residents, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
