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For Companies At a Glance
- Tasks: Manage daily operations and lead a team to deliver exceptional resident experiences.
- Company: Join a prestigious Build to Rent scheme with a focus on community and service.
- Benefits: Enjoy a birthday day off, wellbeing hours, and a solid pension scheme.
- Why this job: Make a real impact by fostering community connections and enhancing resident satisfaction.
- Qualifications: Experience in residential operations and strong customer service skills are essential.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Running the show: You will take charge of the daily operations of a prestigious Build to Rent scheme, ensuring everything from maintenance to resident services runs seamlessly, efficiently, and cost-effectively.
Responsibilities
- Leading your team: You will inspire and manage your on-site team including Front of House, Resident Services, and Property & Inventory colleagues, ensuring first class service and support for growth and performance.
- Delivering Exceptional Experiences: You will be the go-to person for residents, handling feedback, resolving issues, and keeping communication open and positive so everyone feels heard and at home.
- Building Community: You will foster connection by hosting resident events, driving online engagement, and partnering with local businesses to offer discounts and experiences.
- Keeping things safe and sound: You will ensure Health & Safety procedures are in place and followed, creating a safe and welcoming environment for residents, visitors, and the team.
- Driving Performance: You will support the General Manager in reporting, forecasting, and delivering results that meet client and company goals, from lettings targets to budget management.
- Championing Communication: You will work with the General Manager and marketing team to create content for social channels, keeping residents informed and engaged.
- And So Much More: You will plan community events, support day-to-day tasks, and maintain clear communication to ensure operations run smoothly and resident experiences are exceptional.
Qualifications
- TPI qualified (or working towards it).
- Experience managing the day-to-day operations of a residential building.
- Strong customer service and negotiation skills with the ability to handle challenging situations calmly and professionally.
- Experience managing budgets and delivering financial targets.
- Knowledge of Health & Safety and compliance requirements within residential property management.
- Experience leading and developing an operational team.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and property management systems (training provided).
- A proactive, positive, and can-do attitude with a genuine passion for people and community.
Benefits
- Birthday day off, monthly paid wellbeing hour & enhanced annual leave.
- Company pension scheme & medical cover for long-term health and planning for the future.
- Refer a friend scheme to earn extra money by bringing incredible talent on board.
Community and Operations Manager in City of London employer: urbanbubble ltd
Contact Detail:
urbanbubble ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community and Operations Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up social media groups related to property management. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for community building shine through. Share your ideas on how to enhance resident experiences and engage with the team – it’ll make you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from our platform. It helps us keep track of candidates and ensures you’re considered for all the amazing opportunities we have in community and operations management.
We think you need these skills to ace Community and Operations Manager in City of London
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your genuine passion for building community and enhancing resident experiences. Share any relevant experiences or ideas you have that demonstrate your commitment to fostering connections and creating a welcoming environment.
Highlight Your Leadership Skills: We want to know how you inspire and manage teams! In your application, mention specific examples of how you've led a team in the past, especially in a residential or customer service setting. This will help us understand your approach to motivating others and driving performance.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised and efficient on our end.
How to prepare for a job interview at urbanbubble ltd
✨Know Your Community
Before the interview, research the specific Build to Rent scheme and its community. Understand the demographics of the residents and any recent events or initiatives. This will help you demonstrate your commitment to fostering connections and delivering exceptional experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team or resolved conflicts. Highlight your ability to manage diverse teams and ensure first-class service, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in challenging situations. Prepare to discuss how you would handle resident feedback or a health and safety issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Financial Acumen
Since managing budgets and delivering financial targets is key, be prepared to discuss your experience with budget management. Bring examples of how you've successfully met financial goals in previous roles, and show your understanding of the importance of cost-effectiveness in operations.
