At a Glance
- Tasks: Join our team to provide 1st line support and execute manual testing for corporate clients.
- Company: We're a leading IT consultancy with a focus on delivering innovative solutions across various industries.
- Benefits: Enjoy a competitive salary, flexible benefits, generous holiday allowance, and career development opportunities.
- Other info: This role is based in Borehamwood, requiring daily commuting; no sponsorship available.
- Why this job: Be part of a supportive team, learn from experienced mentors, and contribute to exciting projects.
- Qualifications: A passion for IT, good communication skills, and ideally some experience in helpdesk or testing roles.
The predicted salary is between 27000 - 30000 € per year.
NO Sponsorship is given for this role.
Are you a Test and 1st Line Support/Helpdesk Analyst who enjoys working with business users? Is working in a small, focused and flexible team (we do Agile, but don\'t like labels) something you prefer? If you feel this is you, then read on
Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent Test and 1st Line Support/Helpdesk Analyst to satisfy internal and client requirements. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names.
As OCS is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the companys future vision and share in the profits.
The role is based in our office for five (5) days per week, so you must be willing and able to commute to Borehamwood, Hertfordshire, WD61QQ.
This role will be primarily a split between 1st Line Support/Helpdesk and Manual Testing duties and would suit candidates from a technical background. You will prepare and execute manual system tests, you will need to adhere to proficiency in software testing techniques and testing tools. On the 1st Line Support/Helpdesk side youll be working alongside our internal delivery managers and support team to respond as promptly as possible to our clients.
This is an excellent opportunity for friendly, open and communicative individuals to build upon their IT and technical skills and participate in a team, who are responsible for delivering technical solutions to corporate clients, many of them global brands.
You will have support to learn from day one. You will work as a part of a team, alongside skilled and experienced individuals who will mentor you. You will learn the tools, techniques and approaches used in Testing and 1st Line/ Helpdesk Support and apply them in the workplace, learning how to deliver on time and to budget.
Key Skills To Have
- Excellent proficiency in English with a wide vocabulary and strong grammar mandatory
- Good communication and interpersonal skills
- Highly motivated and enthusiastic individual, prepared to go the extra yard
- An IT related or Technical degree would be preferential, but it is not essential if the candidate has been in an IT role for a minimum of 18 months
- Competence in Microsoft Office packages/ IT literate
- Willingness to learn
- Ability to work within a team environment
- Full, clean driving license and own transport would be a strong advantage
- Passion for IT / ability to demonstrate a strong interest in IT (through studies, external projects/ interests, work experience)
- Exceptional attention to detail
- Strong analytical and problem-solving skills
- Flexible, can-do attitude, capable of multitasking and resilient under pressure
- Ability to form good working relationships with internal and external stakeholders
- Previous exposure to Helpdesk Support or Formal testing, as well as SQL knowledge is nice to have
- Experience In software/application testing
- Expertise in manual testing across Web, Client server applications and Integration testing involving multiple Systems, would be nice to have but this is not essential
- Basic SQL knowledge is a nice to have
- Helpdesk/1st line support experience
- Salary between £27k-£30k depending on experience
- Variety of benefits, depending which country is the successful candidate based. In UK includes: enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month and Long Service Awards, etc.
- Generous Holiday Allowance - increases based on the length of service
- Career based training
- Supportive and collaborative working environment
- Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual.
- Writing System Test plans and scripts for new functional application releases
- Executing System and Regression test cycles, recording defects and re-test bug fixes
- Facilitating User Acceptance Testing
- Collaborating closely with Developers and Project Manager and providing daily and weekly progress updates
- Supporting the team with technical and non-technical documentation update
- Assisting with production support issues by acknowledging the customers enquiry and maintaining the helpdesk system up to date
- Helping the team with any administrative task required
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Test and 1st Line Support/Helpdesk Analyst in Leeds employer: Urban Roots Yoga
Join a leading IT consultancy in Borehamwood, where you will thrive in a supportive and collaborative environment that values employee ownership and growth. With a focus on professional development, you'll have access to career-based training and a variety of benefits, including enhanced pension and health coverage, while working alongside skilled professionals in a flexible team that embraces innovation. This role offers a unique opportunity to contribute to the company's vision and share in its success, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Test and 1st Line Support/Helpdesk Analyst in Leeds
✨Tip Number 1
Familiarise yourself with Agile methodologies, as the team values flexibility and collaboration. Understanding Agile principles will help you demonstrate your fit for their working style during any discussions.
✨Tip Number 2
Brush up on your manual testing skills and tools. Since the role involves executing system tests, being able to discuss specific testing techniques or tools you've used will show your readiness for the position.
✨Tip Number 3
Highlight your communication skills in conversations. The role requires good interpersonal skills, so be prepared to share examples of how you've effectively communicated with both technical and non-technical stakeholders.
✨Tip Number 4
If you have any experience with Helpdesk support or SQL, make sure to mention it in your discussions. Even if it's basic knowledge, showing your willingness to learn and grow in these areas can set you apart from other candidates.
We think you need these skills to ace Test and 1st Line Support/Helpdesk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and testing. Emphasise any previous roles that involved 1st line support or manual testing, and showcase your technical skills.
Craft a Strong Cover Letter:Write a cover letter that reflects your enthusiasm for the role. Mention specific skills that align with the job description, such as your communication abilities and problem-solving skills, and explain why you want to work in a small, flexible team.
Showcase Your Technical Skills:In your application, include examples of your proficiency in software testing techniques and tools. If you have experience with SQL or Helpdesk support, make sure to highlight this as it is considered a nice-to-have skill.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A well-written application demonstrates your attention to detail, which is crucial for this role.
How to prepare for a job interview at Urban Roots Yoga
✨Show Your Communication Skills
As a Test and 1st Line Support/Helpdesk Analyst, strong communication is key. Be prepared to demonstrate your ability to explain technical concepts clearly and concisely, as you'll be working closely with business users and team members.
✨Highlight Your Technical Background
Make sure to discuss any relevant IT experience you have, especially in manual testing or helpdesk support. If you've worked with SQL or have experience in software/application testing, mention it to show your technical proficiency.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Employers are looking for candidates who can think critically and resolve problems efficiently, so share specific instances where you've successfully navigated challenges.
✨Express Your Willingness to Learn
This role offers opportunities for growth and development. Show enthusiasm for learning new tools and techniques in testing and support. Discuss any relevant courses or projects that reflect your passion for IT and continuous improvement.
