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- Tasks: Supervise housekeeping staff and ensure cleanliness of properties for guest satisfaction.
- Company: Join Urban Rest, a fast-growing company revolutionising serviced apartments across Australia and Europe.
- Benefits: Enjoy discounts, ME Days, social activities, and great career growth opportunities.
- Why this job: Be part of a fun, friendly team making a real impact in hospitality.
- Qualifications: Attention to detail, reliability, and a passion for exceptional guest service.
- Other info: Pet-friendly office in London with a collaborative work environment.
The predicted salary is between 32000 - 36000 £ per year.
Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia and Europe. We are a technology-enabled business focused on traveller well-being and sustainability.
Location: London — Full time position - £16 - £18 GBP
Benefits and Perks:
- Employee, friends and family discounts at Urban Rest properties
- ME Day’s and Volunteer available per year
- Monthly social team activities & Quarterly team events
- Career growth and progression opportunities
- Pet friendly office in London, close to public transport
About The Role:
The Housekeeping Supervisor performs routine duties in cleaning and servicing Urban Rest properties and hotel rooms, including bedrooms, baths, kitchens, living areas, and communal spaces as directed by the National Housekeeping Manager. This role works closely with Operations and the broader Urban Rest Guest Experience.
Responsibilities:
- Ensure daily cleans are performed in accordance with brand standards
- Train and develop team members to meet required standards
- Complete and record applicable checklists per clean or inspection
- Coordinate jobs and tasks with the Housekeeping Manager
- Monitor performance of attendants and mitigate potential impacts on guest experience
- Maintain high attention to detail as outlined by the National Housekeeping Manager
- Ensure compliance with WHS, chemical handling, and safety procedures
- Complete apartment/room cleans to a high standard when required
- Manage reject linen with attendants and relevant managers
- Report damages to stock, apartments/rooms, or furniture
- Ensure security of assigned units and privacy of guests
- Perform and oversee rotation cleaning duties as required
- Anticipate guests’ needs and maintain positive guest relations
- Be familiar with all Urban Rest services/features and local attractions
- Resolve guest complaints or report to the Housekeeping Manager
- Follow standard operating procedures
- Contribute to guest satisfaction in terms of cleanliness and presentation
- Update status of units cleaned in the Housekeeping System
- Return housekeeping packs, equipment, and keys at the end of shift
What We Look For:
- Available to work a rotating roster across 7 days
- Must be able to drive
- Excellent attention to detail
- Reliable and committed
- Enjoys variety in a position
- Goes above and beyond for exceptional guest service
- Likes to make a difference
Housekeeping Supervisor employer: Urban Rest
Contact Detail:
Urban Rest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know Urban Rest! Before your interview, do a bit of research on the company’s values and culture. This way, you can show how your skills and personality align with their focus on traveller well-being and sustainability.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and guest relations. Think about specific examples from your past experiences that highlight your attention to detail and ability to handle guest requests.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A neat appearance reflects your commitment to maintaining high standards, just like you would in the role of Housekeeping Supervisor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of your unique style. Remember, we’re all about creating a fun and friendly work environment!
Tailor Your Application: Make sure to tailor your application specifically for the Housekeeping Supervisor role. Highlight your relevant experience and skills that align with our values at Urban Rest. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Urban Rest
✨Know Your Stuff
Before the interview, make sure you’re familiar with Urban Rest’s values and services. Understand their focus on traveller well-being and sustainability, as this will show your genuine interest in the company and its mission.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be managing a team. Be ready to share examples of how you've successfully led teams in the past, handled conflicts, or improved processes. This will demonstrate your capability to enhance operations and maintain high standards.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might want to discuss specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. This aligns perfectly with the role's requirements.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how Urban Rest measures success in housekeeping. This shows that you’re proactive and genuinely interested in the role.
