At a Glance
- Tasks: Clean and service Urban Rest properties, ensuring a welcoming environment for guests.
- Company: Join a fast-growing, tech-savvy company focused on traveller well-being and sustainability.
- Benefits: Earn £14.50 per hour, enjoy discounted stays, and access career growth opportunities.
- Other info: Pet-friendly offices and social functions create a vibrant workplace culture.
- Why this job: Be part of a fun, friendly team while making a positive impact on guest experiences.
- Qualifications: A friendly attitude and willingness to learn; no prior experience required.
About The Business
Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients.
London, UK
Full Time: £14.50 per hour
About The Business
Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients.
We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.
Benefits And Perks
- Employee, friends and family discounts at at Urban Rest properties
- Mental Health Leave days and Volunteer days available for permenant employees
- Regular team socials and events
- As the company grows, this role will provide plenty of room for career growth and progression
- We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
- Pet friendly (for house-trained and well-behaved pets) office in Office Suburb, close to public transport
About The Role
The Housekeeping Service Attendant role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas and communal spaces as directed by the Supervisor. This role falls under the internal housekeeping business unit. Housekeeping Service Attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Responsibilities
- Clean and service guest rooms, apartments, and common areas in accordance with Urban Rest standards.
- Complete full turnover cleaning between guest stays within the allocated timeframe.
- Provide mid-stay service to guests during their stay.
- Make beds, change linen, and replace used towels.
- Dust, vacuum, mop floors, and sanitize all surfaces.
- Clean kitchen areas, including dishes, appliances, benches, and sinks.
- Clean and disinfect bathrooms, including toilets, showers, mirrors, and floors.
- Ensure each property is fully prepared and presentable prior to guest arrival.
- Clean the common areas and outside building areas as required
- Restock guest supplies such as toiletries, toilet paper, tea/coffee, and other amenities.
- Arrange furniture and decor according to Urbanrest presentation standards.
- Conduct a final inspection of the property to ensure nothing has missed for cleaning.
- Report any damages, missing items, or maintenance issues promptly to the supervisor/manager.
- Record and report any lost property in line with Urbanrest procedures.
- Collect used linen and towels and replace them with fresh supplies.
- Maintain adequate stock levels of cleaning products and guest amenities.
- Assist with linen deliveries and the organisation of stock when required.
- Follow all company cleaning procedures, hygiene standards, and safety guidelines.
- Use cleaning chemicals safely and according to provided instructions.
- Ensure all properties are properly locked and secured after cleaning.
- Travel from one location to another for cleaning of apartments/ rooms.
- Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
- Authorized to enter designated Urban Rest units for cleaning and providing drop off services as per requirement
- Attends guest feedback, guest requests/guest complaints in the area assigned
- Resolve guest complaints to the best of their ability or promptly report to Supervisor and/or Guest Relations team, ensuring guest satisfaction
- Be familiar with all Urban Rest services/features and local attractions/activities to respond to guest inquiries accurately
- Return housekeeping packs, equipment and keys at the end of shift
Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.
Essential
What We Look For
- Available to work a rotating roster and may be required to work across 7 days
- Has excellent attention to detail
- Reliable and committed
- Likes variety in a position where no day is the same
- Goes above and beyond to ensure exceptional guest service and
- Likes to make a difference
Desirable
- Previous Housekeeping experience
Diversity & Inclusion
At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
Housekeeping Service Attendant employer: Urban Rest
Urban Rest is an excellent employer, offering a dynamic and inclusive work environment in the heart of London. Employees benefit from a strong focus on well-being, opportunities for professional growth, and a supportive team culture that values communication and collaboration. Join us to be part of a fast-paced organisation where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Service Attendant
✨Tip Number 1
Get to know Urban Rest! Research the company culture and values so you can show how you fit in. Mentioning specific aspects of their focus on traveller well-being and sustainability during your chat can really make you stand out.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience aligns with the Housekeeping Service Attendant role. Being prepared will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your personality! Urban Rest is all about a fun and friendly work environment, so don’t be afraid to let your character come through. A positive attitude can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Urban Rest.
We think you need these skills to ace Housekeeping Service Attendant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re all about creating a fun and collaborative work environment.
Tailor Your Application:Make sure to tailor your application specifically for the Housekeeping Service Attendant role. Highlight any relevant experience you have in cleaning or customer service, and connect it back to how it aligns with our focus on traveller well-being and sustainability.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Urban Rest
✨Know Your Stuff
Before the interview, make sure you understand Urban Rest's values and mission. Familiarise yourself with their focus on traveller well-being and sustainability. This will help you align your answers with what they care about and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Housekeeping Service Attendant, you'll be interacting with guests regularly. Be prepared to share examples of how you've handled guest requests or resolved issues in the past. Highlighting your friendly and honest nature will go a long way in making a positive impression.
✨Dress for Success
Even though the role is hands-on, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you respect the opportunity and are serious about joining the team at Urban Rest.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how Urban Rest supports its staff. This not only shows your interest but also helps you gauge if the company is the right fit for you.
