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- Tasks: Lead a vibrant team to deliver exceptional service in a bustling pub environment.
- Company: The Victory Pub & Kitchen, a trendy spot for food and drinks in Balham.
- Benefits: Competitive pay, discounts, training, career growth, and fun team events.
- Other info: Enjoy a supportive atmosphere with opportunities for personal and professional development.
- Why this job: Join a dynamic team and create unforgettable experiences for our guests.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
Supervisor – The Victory Pub & Kitchen
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. On the menu, our all-day food offer focuses on seasonality and sharing – from small plates to hearty gastropub classics – while weekends are all about Saturday brunch and stunning Sunday roasts. Behind the bar you’ll find the best of London’s craft beer scene, classic cocktails, small-batch gins and artisan wines. Located opposite Balham station, we’re the perfect spot for a few pints, a quick bite, or dinner with friends and family, and our street-side terrace is made for al fresco drinking and dining.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What’s it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
- Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
- Able to deal with customer queries quickly and professionally
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
- Able to support the Management team to deliver set goals
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers
What’s in it for me:
- Competitive rate per hour + tronc
- Be part of a brand new opening
- Training and development
- Career progression and promotion opportunities with regular new openings around the corner
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants
- Team trips, regular incentives and socials – a fun, family atmosphere
- Goes without saying, but we’ll feed you during your shift
- Employee Assistance Programme (EAP) to support you across those tough times
- Good people know good people – an awesome referral scheme where you can earn up to 1000 per successful referral
- Access your Wages anytime through Wagestream
- Birthdays are for celebrating, so have the day off on us
- Cycle to work scheme
Interested in hearing more?
Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Victory Pub & Kitchen employer: Urban Pubs & Bars
Contact Detail:
Urban Pubs & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - The Victory Pub & Kitchen
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Victory Pub & Kitchen for a pint or a bite. Familiarising yourself with the atmosphere and menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of your past experiences and how you've handled busy shifts or tricky customer queries – it’ll show you’re the right fit for the role.
✨Tip Number 3
Ask questions! This isn’t just about them interviewing you; it’s your chance to find out if this is the right place for you. Inquire about their training programmes or how they celebrate team successes – it shows you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining our vibrant team at The Victory Pub & Kitchen.
We think you need these skills to ace Supervisor - The Victory Pub & Kitchen
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for food, drink, and creating memorable experiences for customers. Share any relevant stories that highlight your passion!
Tailor Your CV: Make sure your CV is tailored to the Supervisor role at The Victory Pub & Kitchen. Highlight your experience in premium food and bar establishments, and don’t forget to mention any leadership roles you've had. We love seeing how you can bring your unique skills to our team!
Be Personable: In your written application, let your personality come through! We’re looking for someone who can connect with both the team and our customers. A friendly tone can make a big difference, so don’t be afraid to show us who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Victory Pub & Kitchen!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and drinks list at The Victory Pub & Kitchen. Be ready to discuss your favourite dishes and drinks, and how you would recommend them to customers. This shows your passion for the role and your ability to engage with guests.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed a team in the past, whether it was training new staff or resolving conflicts. Highlight your approach to maintaining high service standards and ensuring a positive work environment.
✨Demonstrate Customer Service Excellence
Think of specific instances where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview, as they illustrate your commitment to providing an unforgettable experience. Remember, it’s all about making customers feel valued and appreciated.
✨Be Ready to Discuss Your Ideas
The Victory Pub & Kitchen values creativity and innovation. Come prepared with ideas on how to promote the venue or enhance the customer experience. This could be anything from themed events to special promotions. Showing that you’re proactive and willing to contribute will set you apart.