At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch customer service.
- Company: The Queens, a charming Victorian pub in Crouch End.
- Benefits: Competitive pay, training, discounts, and fun team events.
- Other info: Enjoy career progression and a supportive team culture.
- Why this job: Join a new opening and make a real impact in a lively atmosphere.
- Qualifications: Experience in premium food and bar settings, with a passion for training.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. Located in the leafy "village" of Crouch End, The Queens is a gem. A grand Victorian pub oozing with character.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we'll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Queens employer: Urban Pubs & Bars
At The Queens, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the charming Crouch End area. Our commitment to employee growth is evident through comprehensive training and development opportunities, alongside a supportive team environment that fosters creativity and collaboration. With competitive pay, exciting incentives, and a focus on work-life balance, we ensure our staff feel valued and motivated to deliver outstanding service in our beautifully unique pub setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - The Queens
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Queens for a drink or a bite. Familiarising yourself with the atmosphere and the menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of your past experiences and how you've handled busy shifts or tricky customer queries – it’ll make you memorable!
✨Tip Number 3
Ask questions! Show that you're genuinely interested in the role by asking about the team dynamics, training opportunities, and how they celebrate successes. It’s a great way to demonstrate your enthusiasm and commitment.
✨Tip Number 4
Follow up after your chat! A quick thank-you message can go a long way. It shows your appreciation for their time and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - The Queens
Some tips for your application 🫡
Show Your Passion:Let your love for the hospitality industry shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team at The Queens.
Tailor Your CV:Make sure your CV highlights your experience in premium food and bar establishments. We’re looking for someone who can demonstrate their knowledge of products and service excellence, so don’t hold back on those relevant skills!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Supervisor role. Share specific examples of how you've guided teams and delivered outstanding customer experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Queens!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Stuff
Make sure you brush up on the menu and drinks list before your interview. Being able to talk confidently about the products and make genuine recommendations will show that you're passionate and knowledgeable, which is exactly what they’re looking for.
✨Show Your Leadership Skills
As a Supervisor, you'll need to lead a team. Think of examples from your past experiences where you've successfully guided a team or handled a busy shift. Be ready to share these stories to demonstrate your ability to manage and inspire others.
✨Customer Service is Key
Prepare to discuss how you handle customer queries and complaints. They want someone who can deal with issues quickly and professionally, so think of specific instances where you've turned a negative experience into a positive one.
✨Be Approachable and Open-Minded
They’re looking for someone who encourages ideas and is willing to learn. During the interview, show your enthusiasm for training and developing your team, and be open to discussing new skills or concepts you’d like to explore in the role.
