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For Companies At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a lively pub environment.
- Company: The Elephant & Castle is a buzzing venue in South East London, perfect for fun and socialising.
- Benefits: Enjoy competitive pay, discounts, team socials, and career growth opportunities.
- Why this job: Join a dynamic team, enhance your skills, and create memorable experiences for customers.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
- Other info: Be part of a new opening with exciting events and a supportive work culture.
Supervisor – The Elephant & Castle
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Elephant & Castle is South East London\’s answer to a great time
From daytime pints, live sports being screened, private parties and events, to getting your groove on in the evening, there\’s always something happening at The Elephant and Castle. We\’re fun, fast paced and love having a good time.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What\’s it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
- Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
- Able to deal with customer queries quickly and professionally
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
- Able to support the Management team to deliver set goals
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers
What\’s in it for me:
- Competitive rate per hour + tronc
- Be part of a brand new opening
- Training and development
- Career progression and promotion opportunities with regular new openings around the corner
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants
- Team trips, regular incentives and socials – a fun, family atmosphere
- Goes without saying, but we\’ll feed you during your shift
- Employee Assistance Programme (EAP) to support you across those tough times
- Good people know good people – an awesome referral scheme where you can earn up to 1000 per successful referral
- Access your Wages anytime through Wagestream
- Birthdays are for celebrating, so have the day off on us
- Cycle to work scheme
Interested in hearing more?
Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Elephant & Castle employer: Urban Pubs & Bars
Contact Detail:
Urban Pubs & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - The Elephant & Castle
✨Tip Number 1
Familiarise yourself with The Elephant & Castle's menu and drink offerings. Being able to discuss the products knowledgeably will impress during any informal chats or interviews.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed a team in a busy environment. Highlighting your experience in training and guiding staff can set you apart.
✨Tip Number 3
Demonstrate your passion for customer service by preparing anecdotes about how you've handled challenging situations with customers. This will show your ability to maintain high service standards.
✨Tip Number 4
Research current trends in the hospitality industry, especially around premium food and bar experiences. Being able to discuss these trends can show your commitment to staying ahead in the field.
We think you need these skills to ace Supervisor - The Elephant & Castle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor position at The Elephant & Castle. Tailor your application to highlight your relevant experience in premium food and bar establishments.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in supervisory roles. Emphasise your ability to lead a team, manage customer queries, and deliver service excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the hospitality industry. Mention specific examples of how you've successfully trained teams or improved customer experiences in previous positions.
Show Your Personality: The Elephant & Castle values a fun and approachable atmosphere. Let your personality shine through in your application. Use a friendly tone and share why you would be a great fit for their team culture.
How to prepare for a job interview at Urban Pubs & Bars
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable experience for customers, as this role is all about delivering service excellence.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your previous experience in leading a team. Highlight how you've trained and motivated staff in the past, and be ready to share examples of how you handled challenges on shift while maintaining high service standards.
✨Know the Venue and Its Offerings
Research The Elephant & Castle and its menu before the interview. Familiarise yourself with their food and drink offerings so you can confidently discuss how you would promote them and provide genuine recommendations to customers.
✨Prepare for Customer Scenarios
Think of potential customer queries or complaints that could arise in a busy pub environment. Prepare responses that demonstrate your ability to handle these situations professionally and efficiently, showcasing your problem-solving skills.
