At a Glance
- Tasks: Lead a vibrant team in delivering exceptional service at a historic pub.
- Company: The Clapton Hart, a charming community pub in Hackney.
- Benefits: Competitive pay, discounts, training, and fun team events.
- Other info: Enjoy career growth opportunities and a supportive team environment.
- Why this job: Join a new opening and make a real impact in a lively atmosphere.
- Qualifications: Experience in hospitality and a passion for customer service.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. A historic pub dating back to the 18th Century, the Clapton Hart sits at the heart of Hackney. A community led pub and garden combining lots of its original features with plenty of our own additions to make it the ideal cosy pub hot spot full of personality and charm.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What’s it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What’s in it for me:
- Competitive rate per hour tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Clapton Hart in London employer: Urban Pubs & Bars
At The Clapton Hart, we pride ourselves on being a vibrant community hub in the heart of Hackney, where our team thrives in a supportive and dynamic work environment. With a strong focus on employee development, we offer extensive training and career progression opportunities, alongside a fun and inclusive culture that celebrates teamwork and creativity. Join us to be part of a historic pub that values its staff, provides competitive benefits, and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - The Clapton Hart in London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Clapton Hart for a drink or a bite. Familiarising yourself with the atmosphere and the menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your charm shine through. They’re looking for someone who can connect with customers and lead the bar team, so be yourself and showcase your passion for hospitality.
✨Tip Number 3
Prepare some examples! Think of times when you’ve trained staff or handled tricky customer situations. Sharing these stories will demonstrate your experience and show that you’re ready to take on the Supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your chat, drop a quick message thanking them for their time. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - The Clapton Hart in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charm and warmth into your words. Remember, we’re all about creating a cosy pub atmosphere, so show us how you’d fit right in!
Highlight Relevant Experience:Make sure to showcase any experience you have in premium food and bar establishments. We’re looking for someone who knows their stuff, so mention specific roles or responsibilities that relate to the Supervisor position. This will help us see how you can contribute to our team.
Tailor Your Application:Take a moment to tailor your application to the Clapton Hart. Mention why you’re excited about this particular role and what you love about our pub. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application lands directly in our hands. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Stuff
Make sure you brush up on the menu and drinks list before your interview. Being able to talk confidently about the products and make genuine recommendations will show that you're passionate and knowledgeable, which is exactly what they’re looking for.
✨Show Your Leadership Skills
As a Supervisor, you'll need to lead a team. Think of examples from your past experiences where you've successfully guided a team or handled a busy shift. Be ready to share these stories to demonstrate your ability to manage and motivate others.
✨Customer Service is Key
Prepare to discuss how you handle customer queries and complaints. They want someone who can deal with issues quickly and professionally, so think of specific instances where you've turned a negative experience into a positive one.
✨Be Approachable and Open-Minded
They value a team player who encourages ideas and is willing to learn. During the interview, show your enthusiasm for collaboration and your openness to new skills. This will help you stand out as someone who fits well within their community-led pub environment.
