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For Companies At a Glance
- Tasks: Lead a vibrant bar team, ensuring top-notch service and customer satisfaction.
- Company: Join Urban Pubs & Bars, an award-winning hospitality group in London.
- Benefits: Enjoy competitive pay, discounts, career growth, and fun team socials.
- Why this job: Be part of a dynamic environment where creativity and teamwork shine.
- Qualifications: Experience in premium food and bar settings is essential.
- Other info: Flexible shifts, access to wages anytime, and a fantastic referral scheme.
We are currently looking for a talented and driven Bar Supervisor, with experience in premium food and bar establishments to join our team. Do you love being the face of a busy bar, working with and guiding the team to deliver service excellence? Can you skillfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
We offer:
- Competitive hourly rate + tronc.
- Career progression and promotion opportunities with regular new openings.
- Creativity and flair.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we'll feed you during your shift.
- Access to your wages at anytime via Wagestream.
- Birthdays are important - take the day off on us.
- Good people know good people - an awesome referral scheme - earn up to 1000 per successful referral.
- 10% off Gym membership.
- 30% off grooming and hair salons.
- Employee Assistance Programme (EAP).
- Cycle to work scheme.
Who We Are:
Part of the award-winning Urban Pubs & Bars (Publican Awards Best Managed Pubs 1-50 and nominated for Publican Award 2023), a fast-growing and independent London based hospitality group with an incredible and diverse range of pubs, bars and restaurants all with their own individual identity.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - Ember Yard employer: Urban Pubs & Bars
Contact Detail:
Urban Pubs & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ember Yard
✨Tip Number 1
Familiarise yourself with the specific products and services offered at Ember Yard. Knowing the menu inside out will not only help you stand out during conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully managed a team. Be prepared to share examples of how you've trained staff or improved service standards in previous roles.
✨Tip Number 3
Engage with the local community and understand their preferences. This knowledge can be a great asset when promoting the venue and its events, making you a valuable addition to the team.
✨Tip Number 4
Be ready to discuss your approach to customer service. Highlight any strategies you've used to handle difficult situations or enhance customer experiences, as this is crucial for the Supervisor role.
We think you need these skills to ace Supervisor - Ember Yard
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in premium food and bar establishments. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to lead a team and deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention your knowledge of food and drink products, your approach to training staff, and how you handle customer queries. Make it personal and engaging to reflect your personality.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led a team in previous roles. Highlight your ability to maintain service standards and ensure safety and security, as these are key responsibilities for the Supervisor position.
Express Your Enthusiasm: Convey your excitement about the opportunity to work with Urban Pubs & Bars. Mention your willingness to learn new skills and your interest in promoting the venue and its events, as this aligns with their expectations for the role.
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Products
Make sure you have a solid understanding of the food and drink offerings at the venue. Be prepared to discuss your favourite items and how you would recommend them to customers, showcasing your passion for quality service.
✨Demonstrate Leadership Skills
As a supervisor, you'll need to show that you can lead a team effectively. Prepare examples of how you've successfully managed a team in the past, focusing on training, motivation, and maintaining high service standards.
✨Handle Customer Queries with Confidence
Think of scenarios where you've dealt with difficult customer situations. Practice articulating how you resolved these issues professionally and quickly, as this will demonstrate your ability to maintain a positive customer experience.
✨Show Enthusiasm for Learning
Express your willingness to learn new skills and adapt to the fast-paced environment of the bar. Share any experiences where you've taken the initiative to improve your knowledge or skills, which will highlight your proactive attitude.
