At a Glance
- Tasks: Lead a vibrant team in delivering top-notch service at a lively venue.
- Company: Exciting new bar and entertainment destination in Covent Garden.
- Benefits: Competitive pay, career growth, discounts, and fun team events.
- Other info: Enjoy a supportive atmosphere with opportunities for training and development.
- Why this job: Join a dynamic environment where you can make memorable experiences for guests.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Bat and Ball Covent-Garden is the go-to destination for Ping Pong, Live Sport, Cocktails, Craft Beer and Pizza spread over two huge floors. It's the best place in Westfield to book a party with a twist. Guaranteed to make your event one to remember.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we'll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - Bat and Ball Covent Garden employer: Urban Pubs & Bars
At Bat and Ball Covent Garden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity. With competitive pay, extensive training and development opportunities, and a fun, family-like atmosphere, our team members enjoy not only career progression but also unique perks like discounts across all our venues and the chance to celebrate special occasions with a day off. Join us in creating unforgettable experiences for our guests while growing your skills in a dynamic environment located in the heart of Westfield.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Bat and Ball Covent Garden
✨Tip Number 1
Get to know the venue! Before your interview, swing by Bat and Ball Covent Garden. Familiarise yourself with the vibe, the menu, and the team. This way, you can chat about what makes it special and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be the face of the pub. Think about how you can showcase your ability to connect with customers and lead a team. Maybe role-play some scenarios with a mate to get comfortable.
✨Tip Number 3
Show off your passion for training! Be ready to discuss how you've helped others learn in previous roles. Share specific examples of how you’ve guided a team to deliver top-notch service – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Supervisor - Bat and Ball Covent Garden
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love being part of a busy pub environment and how you can contribute to our vibrant team at Bat and Ball.
Tailor Your Experience:Make sure to highlight your experience in premium food and bar establishments. We’re looking for someone who can demonstrate their knowledge of products and service excellence, so be specific about your past roles and achievements!
Be Personable:Remember, we’re all about creating unforgettable experiences for our customers. Use your application to showcase your personality and how you connect with others, whether it’s through training your team or dealing with customer queries.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Products
Make sure you brush up on the food and drink offerings at Bat and Ball Covent Garden. Be ready to discuss your favourite cocktails, craft beers, and pizzas. Showing genuine enthusiasm and knowledge about their menu will impress the interviewers and demonstrate that you're passionate about delivering an outstanding customer experience.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be guiding a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team in a busy environment, dealt with challenges, and ensured service excellence. This will show that you can take responsibility and motivate others to perform at their best.
✨Emphasise Customer Service
Be ready to share specific instances where you've handled customer queries or complaints effectively. The ability to deal with customers professionally and quickly is key in this role. Highlighting your commitment to providing an unforgettable experience will resonate well with the interviewers.
✨Be Open to Learning
Express your willingness to learn new skills and adapt to the fast-paced environment of Bat and Ball. Discuss any past experiences where you've embraced new challenges or training opportunities. This attitude will show that you're not just looking for a job, but are genuinely interested in growing with the company.
