At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a bustling pub environment.
- Company: The Old Ship, Hackney's favourite pub and hotel with a cool East End vibe.
- Benefits: Competitive pay, training opportunities, discounts, and fun team events.
- Other info: Enjoy a supportive atmosphere with career progression and regular socials.
- Why this job: Join a dynamic team and create unforgettable experiences for our customers.
- Qualifications: Experience in premium food and bar establishments, strong leadership skills.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.
HACKNEY'S FAVOURITE PUB & HOTEL
Much more than a hotel in the heart of Hackney, The Old Ship effortlessly delivers old school pub charm with East End cool. The burgers are infamous, the rotisserie chicken is notorious and the craft beer, real ale and cocktails will satisfy the most discerning of drinkers. Coupled with Live Sport and one of the best Sunday lunches in Hackney, the Old Ship is a must visit when you find yourself in the area.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - The Old ship in London employer: Urban Pubs & Bars
The Old Ship is an exceptional employer, offering a vibrant work culture in the heart of Hackney, where team members are encouraged to grow and develop their skills in a supportive environment. With competitive pay, career progression opportunities, and a fun, family-like atmosphere, employees enjoy perks such as discounts across all venues, team outings, and even a day off for birthdays. Join us to be part of a dynamic team that values service excellence and fosters a passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - The Old ship in London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Old Ship for a drink or a bite. Familiarising yourself with the atmosphere and menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of your past experiences and how you've handled busy shifts or tricky customer situations – it’ll show you’re the right fit for the pub vibe.
✨Tip Number 3
Ask questions! This isn’t just about them interviewing you; it’s your chance to find out if The Old Ship is the right place for you. Inquire about their training programmes or how they celebrate team successes – it shows you’re genuinely interested.
✨Tip Number 4
Follow up after your chat! A quick thank-you message can go a long way. It keeps you on their radar and shows you’re keen on the role. Plus, if you apply through our website, it makes it easier for us to keep track of your application!
We think you need these skills to ace Supervisor - The Old ship in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely love being part of a busy pub environment and delivering top-notch service.
Tailor Your Experience:Make sure to highlight your relevant experience in premium food and bar establishments. We’re keen to know how your past roles have prepared you for this position, so don’t hold back on those juicy details!
Be Personable:Remember, we’re looking for someone who can connect with both the team and customers. Use a friendly tone in your application to show us that you’re approachable and ready to create an unforgettable experience for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Products
Make sure you brush up on the menu and drinks list before your interview. Being able to talk confidently about the infamous burgers, rotisserie chicken, and craft beers will show that you're genuinely interested in what The Old Ship has to offer.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy environment. Highlight your experience in training staff and ensuring service excellence, as this is key for a Supervisor role.
✨Demonstrate Customer Service Excellence
Think of scenarios where you've dealt with customer queries or complaints effectively. Be ready to discuss how you can create an unforgettable experience for guests at The Old Ship.
✨Be Approachable and Open-Minded
During the interview, show your willingness to learn and adapt. Discuss how you encourage ideas from your team and how you can contribute to a fun, family atmosphere at the pub.
