At a Glance
- Tasks: Lead a vibrant bar team and ensure top-notch service in a lively pub environment.
- Company: Join the exciting new opening of Hagen & Hyde, a trendy spot in South London.
- Benefits: Competitive pay, discounts across venues, and fun team socials.
- Other info: Enjoy career growth opportunities and a supportive, family-like atmosphere.
- Why this job: Be the face of a buzzing pub and create unforgettable experiences for customers.
- Qualifications: Experience in premium food and bar settings, with a passion for training and teamwork.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. Located on Balham High Street, The Hagen & Hyde is our beautiful drinking hole and late night mainstay for South London.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What’s it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What’s in it for me:
- Competitive rate per hour tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - Hagen & Hyde in London employer: Urban Pubs & Bars
At Hagen & Hyde, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in the heart of Balham, our team enjoys competitive pay, extensive training and development opportunities, and a fun, family-like atmosphere with regular socials and incentives. Join us to not only advance your career in the hospitality industry but also to be part of a community that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Hagen & Hyde in London
✨Tip Number 1
Get to know the venue! Before your interview, pop into Hagen & Hyde for a drink or a bite. Familiarising yourself with the atmosphere and menu will help you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories of your past experiences and how you've handled busy shifts or tricky customer queries – it’ll make you memorable!
✨Tip Number 3
Ask questions that matter! In your chat, inquire about their training programmes or how they promote team development. This shows you're keen on growth and genuinely interested in being part of their family atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your meeting, shoot them a quick thank-you message. It’s a simple way to express your enthusiasm for the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Hagen & Hyde in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for the hospitality industry shine through. We want to see that you genuinely care about providing an unforgettable experience for customers and that you're excited about being part of our team at Hagen & Hyde.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in premium food and bar establishments. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Be Personable:Remember, we’re all about creating a fun and friendly atmosphere. Use a conversational tone in your application to show us your personality. We want to know who you are beyond your qualifications!
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Products
Make sure you brush up on the food and drink offerings at Hagen & Hyde. Being able to recommend items confidently will show your passion and knowledge, which is key for a Supervisor role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy environment. Highlight your ability to train and motivate staff, as this is crucial for ensuring service excellence.
✨Customer Service is Key
Think of scenarios where you've dealt with customer queries effectively. Be ready to discuss how you handle difficult situations and ensure a positive experience for guests.
✨Be Approachable and Open-Minded
Demonstrate your willingness to learn and adapt. Share instances where you've encouraged team ideas or taken feedback on board, as this aligns with the collaborative spirit they’re looking for.
