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- Tasks: Lead a vibrant team in delivering top-notch service at a lively venue.
- Company: Exciting new bar and entertainment destination in Covent Garden.
- Benefits: Competitive pay, discounts, career growth, and fun team events.
- Other info: Join a supportive team with opportunities for training and development.
- Why this job: Be the face of an energetic venue and create unforgettable experiences.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team. The Bat and Ball Covent-Garden is the go-to destination for Ping Pong, Live Sport, Cocktails, Craft Beer and Pizza spread over two huge floors. It's the best place in Westfield to book a party with a twist. Guaranteed to make your event one to remember.
Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?
What's it all about:
- Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality.
- Able to take responsibility for your team on shift to ensure service standards and safety/security expectations are all met to the highest of standards.
- Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience.
- Able to deal with customer queries quickly and professionally.
- Always willing to learn new skills and explore opportunities, be approachable and encourage ideas.
- Able to support the Management team to deliver set goals.
- Able to promote and market the venue, private hire spaces and events as appropriate to our customers.
What's in it for me:
- Competitive rate per hour + tronc.
- Be part of a brand new opening.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- Team trips, regular incentives and socials - a fun, family atmosphere.
- Goes without saying, but we'll feed you during your shift.
- Employee Assistance Programme (EAP) to support you across those tough times.
- Good people know good people - an awesome referral scheme where you can earn up to 1000 per successful referral.
- Access your Wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!
Supervisor - Bat and Ball Covent Garden in London employer: Urban Pubs & Bars
Contact Detail:
Urban Pubs & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Bat and Ball Covent Garden in London
✨Tip Number 1
Get to know the venue! Before your interview, swing by Bat and Ball Covent Garden. Familiarise yourself with the vibe, the menu, and the team. This way, you can chat about what excites you about working there and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be the face of the pub. Think about how you can demonstrate your ability to handle customer queries and lead a team. Maybe role-play with a friend to get comfortable with those scenarios.
✨Tip Number 3
Show off your passion for training! Be ready to discuss how you've helped others learn in previous roles. Share specific examples of how you’ve guided a team to deliver service excellence – it’ll make you stand out as a candidate who’s all about growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make some magic happen!
We think you need these skills to ace Supervisor - Bat and Ball Covent Garden in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love working in a busy pub environment and your passion for delivering top-notch service.
Tailor Your CV: Make sure your CV highlights your experience in premium food and bar establishments. We’re looking for specific examples of how you've led teams and ensured service excellence, so don’t hold back!
Be Personable: Your written application is your first chance to make an impression, so keep it friendly and approachable. We want to get a sense of your personality and how you’d fit into our fun, family atmosphere.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bat and Ball Covent Garden.
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Products
Make sure you brush up on the food and drink offerings at Bat and Ball Covent Garden. Be ready to discuss your favourite cocktails, craft beers, and pizzas. Showing genuine enthusiasm and knowledge will impress the interviewers and demonstrate that you're the right fit for their premium establishment.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed a team in the past, especially in busy environments. Highlight your ability to train and motivate staff, ensuring they deliver top-notch service.
✨Customer Service is Key
Be ready to discuss how you handle customer queries and complaints. Share specific instances where you've turned a negative experience into a positive one. This will show that you can maintain high service standards and keep customers happy, which is crucial for this role.
✨Embrace the Fun Atmosphere
Bat and Ball is all about creating memorable experiences. Bring your personality to the interview! Share your ideas on how to promote events or enhance the customer experience. This will demonstrate your passion for the role and your willingness to contribute to the venue's vibrant atmosphere.