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For Companies At a Glance
- Tasks: Lead a vibrant pub, ensuring top-notch service and a buzzing atmosphere.
- Company: Join London's biggest independent pub company with a focus on quality and community.
- Benefits: Competitive salary, bonuses, discounts, and 28 days holiday.
- Other info: Enjoy annual trips, regular socials, and a fun, supportive work environment.
- Why this job: Be part of an award-winning team and grow your career in hospitality.
- Qualifications: Minimum 2 years as a general manager with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people-focused and progressive operations-led business. Just a short walk from Tower Bridge, The Tower Bridge Arms sits right at the end of the Bermondsey Beer Mile, making it a lively, fast-paced pub in one of London's most iconic riverside spots.
We see a real mix of people come through the doors, from tourists and city workers to loyal locals, which keeps the atmosphere buzzing and every day feeling different. As part of Urban Pubs and Bars, we're focused on creating places people genuinely enjoy - whether they're visiting or working with us. You'll be joining a friendly, supportive team with loads of energy, and there are plenty of opportunities to learn new skills, develop, and progress.
If you've got a passion for great food, quality drinks, and delivering brilliant service, it's a fantastic place to grow your career in hospitality. Welcome to London's biggest independent pub company. Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 52 pubs, bars and restaurants across London. Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are.
Establishing the right offer and investing in the right areas is key, whilst devoting time and attention to the team that operates those sites is a major part of that investment. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards. Most recently, Urban once again won 'Best Managed Pub Company - 2-50 sites' at the Publican Awards in 2023. In 2025 we were recognised by Sunday Times in the Top 100 Companies to work for.
Our teams play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food and great service all at the heart of what we value, ensuring each site's valued position within its local community.
The Role
As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business. Being business savvy and demonstrating great commercial acumen is a must. Your team will look up to you; it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You have impeccable floor, bar and late-night experience knowledge as well as late-night experience. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.
What we are looking for:
- Wear your heart on your sleeve, take ownership, be bold and run the business as if it’s your own.
- Be cool, calm and collected, manage pressure with ease, nothing can phase you.
- You’re not precious. We leave our egos at the door and help get things done.
- Must have minimum 2 years’ experience as a general manager depending on the property being looked at.
- Solid communication and organisational skills, be approachable.
- Superb customer & floor service skills.
- Excellent all-round business knowledge from financials to customer satisfaction.
- An entrepreneurial flair.
- Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun.
- Personal License holder beneficial.
What’s in it for me:
- A competitive salary & bonus scheme.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants.
- The opportunity to make strategic decisions within your business - take ownership and Be Fearless.
- Annual team trips abroad, regular management incentives and socials - a fun, family atmosphere.
- 28 days holiday.
- Goes without saying, but we’ll feed you during your shift.
- Employee Assistance Programme (EAP).
- Good people know good people - an awesome referral scheme.
- Access your wages anytime through Wagestream.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can arrange to meet up and show you around.
General Manager - Tower Bridge Arms in London employer: Urban Pubs & Bars
Contact Detail:
Urban Pubs & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Tower Bridge Arms in London
✨Tip Number 1
Get to know the venue before your interview! Pop in for a drink or a bite to eat, soak up the atmosphere, and chat with the staff. This will not only give you insights into the pub's vibe but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. Plus, it’s a great way to get insider info about the company culture.
✨Tip Number 3
Prepare to showcase your personality! The role is all about charisma and leadership, so think of examples from your past where you've led a team or created a fun atmosphere. Bring that energy to the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Urban Pubs & Bars.
We think you need these skills to ace General Manager - Tower Bridge Arms in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of charisma into your words. Remember, we’re all about creating a friendly atmosphere, so show us how you’d fit right in!
Tailor Your Application: Make sure to tailor your application to the General Manager role at Tower Bridge Arms. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you the perfect fit for this exciting opportunity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy and ready to jump into the digital age with us!
How to prepare for a job interview at Urban Pubs & Bars
✨Know Your Venue
Before the interview, take some time to research the Tower Bridge Arms and its unique atmosphere. Familiarise yourself with their menu, drink offerings, and any recent events or promotions. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your approach to training and developing staff. Share specific examples of how you've nurtured a team in the past, and highlight your ability to maintain high standards while creating a fun work environment.
✨Demonstrate Commercial Acumen
The role requires strong business savvy, so come ready to discuss your understanding of financials and customer satisfaction. Prepare to share examples of how you've successfully managed budgets or improved sales in previous roles, showcasing your entrepreneurial flair.
✨Embrace the Culture
Urban Pubs & Bars values a friendly and supportive atmosphere. During the interview, let your personality shine through! Be approachable and enthusiastic, and don't hesitate to express your passion for hospitality and creating memorable experiences for customers.