At a Glance
- Tasks: Lead and manage the iconic Exmouth Arms pub, ensuring exceptional service and team development.
- Company: Join London's biggest independent pub company with a vibrant culture and award-winning reputation.
- Benefits: Competitive salary, bonuses, discounts, and opportunities for career growth and training.
- Other info: Enjoy annual trips abroad, regular socials, and a supportive team atmosphere.
- Why this job: Be part of a fun, people-focused environment where you can make a real impact.
- Qualifications: Minimum 2 years' experience as a general manager with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Welcome to London's biggest independent pub company! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, and Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023. Most recently, we won 'Best Managed Pub Company - 2-50 sites' and 'Best Food Offering' in 2026, and in 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.
Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people-focused and progressive operations-led business. Standing proud at the corner of Exmouth Market is the Exmouth Arms, an iconic two-story pub filled with charm and beauty. Loved by the community, the Exmouth is well known for its great service, phenomenal gastro pub dishes and bespoke cocktails. We guarantee a warm welcome and an abundance of good vibes, 7 days a week.
The Role
As GM you will take full ownership of all aspects of running the venue. You will be given autonomy and run the site as if it were your own business. Being business savvy and demonstrating great commercial acumen is a must. Your team will look up to you; it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. You have impeccable floor, bar and late-night experience knowledge. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.
What we are looking for:
- Wear your heart on your sleeve, take ownership, be bold and run the business as if it's your own.
- Be cool, calm and collected, manage pressure with ease; nothing can phase you.
- Must have a minimum of 2 years' experience as a general manager depending on the property being looked at.
- Solid communication and organisational skills; be approachable.
- Superb customer & floor service skills.
- Excellent all-round business knowledge from financials to customer satisfaction.
- An entrepreneurial flair.
- Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun.
- Personal License holder beneficial.
What's in it for me:
- A competitive salary & bonus scheme.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- Get out and about; you automatically get 30% discount across all our pubs, bars and restaurants.
- The opportunity to make strategic decisions within your business - take ownership and Be Fearless.
- Annual team trips abroad, regular management incentives and socials - a fun, family atmosphere.
- 28 days holiday.
- Employee Assistance Programme (EAP).
- Good people know good people - an awesome referral scheme.
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can arrange to meet up and show you around.
General Manager - Exmouth Arms in London employer: Urban Pubs & Bars
Urban Pubs & Bars is an award-winning independent pub company that offers a vibrant and supportive work environment in the heart of London. As a General Manager at the Exmouth Arms, you will enjoy a competitive salary, career progression opportunities, and a fun, family-like atmosphere with regular team incentives and social events. With a focus on employee development and a commitment to quality service, Urban Pubs & Bars is an excellent employer for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Exmouth Arms in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Urban Pubs & Bars. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Urban Pubs & Bars
Don't be shy about reaching out to Urban Pubs & Bars directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Exmouth Arms in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Urban Pubs & Bars and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Urban Pubs & Bars
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
