Maintenance Supervisor

JOB TITLE: Maintenance Supervisor

DEPARTMENT: Maintenance

LOCATION: THE CUBE at Canary Wharf (plus other sites if required)

The Role

As Maintenance Supervisor, you will be responsible for leading all maintenance activities across the venue, ensuring our facilities, equipment, attractions, and technical systems operate efficiently and reliably.
This is a practical, hands-on role requiring a strong maintenance background, excellent fault-finding skills, and the ability to coordinate contractors while maintaining exceptional safety and compliance standards.
You will work closely with the General Manager, Operations Team, and external contractors to ensure THE CUBE remains an outstanding environment for both guests and team members.

Main Duties and Responsibilities

• Supervise and coordinate the day-to-day activities of the maintenance team, ensuring maintenance tasks are completed efficiently and to the required standard.
• Carry out hands-on maintenance, fault finding and repairs across the venue, including lighting, sound, electrical systems, LED floors, motor controls and general building maintenance.
• Coordinate and monitor planned preventative maintenance schedules and reactive maintenance requirements.
• Ensure all venue facilities, equipment and technical systems are maintained in good working order and downtime is kept to a minimum.
• Respond promptly to maintenance issues and breakdowns, identifying problems and implementing effective solutions.
• Ensure adequate stocks of maintenance materials, tools, spare parts and replacement equipment are maintained.
• Coordinate external contractors and service providers, ensuring work is completed safely, efficiently and to the required standard.
• Support the General Manager in identifying opportunities to improve maintenance standards, operational efficiency and the overall customer experience.
• Ensure maintenance areas and equipment are kept clean, organised and compliant with venue standards.
• Provide practical technical support to the General Manager and wider management team as required.
• Promote a positive, professional and safety-conscious working environment.
• Communicate effectively with other departments to coordinate maintenance requirements and minimise disruption to venue operations.

Health, Safety and Compliance

• Ensure all maintenance activities are carried out in accordance with relevant health and safety legislation, company policies and procedures.
• Monitor and complete routine health and safety checks, including fire safety, Legionella and other statutory maintenance requirements.
• Ensure planned maintenance and statutory inspections are completed and accurately recorded.
• Assist with risk assessments and COSHH documentation relating to maintenance activities.
• Ensure contractors comply with all relevant health and safety requirements while working on site.
• Promptly report and assist with the investigation of accidents, incidents and near misses, ensuring appropriate documentation is completed.
• Support the wider management team in maintaining a safe environment for employees, contractors and customers.
• Ensure relevant maintenance records, compliance documentation and service reports are kept up to date.

IT and Technical Systems

• Support the smooth operation of venue IT infrastructure, EPOS, booking and ticketing systems.
• Identify and report technical faults promptly, ensuring issues are logged and followed up through the appropriate channels.
• Liaise with relevant support teams and contractors to ensure technical issues are resolved in a timely manner.
• Assist with the maintenance and upkeep of lighting, sound, video and other technical systems throughout the venue.

Financial and Administrative Responsibilities

• Monitor the use of maintenance materials, equipment and supplies to minimise unnecessary expenditure and wastage.
• Raise maintenance and equipment requirements with the General Manager for approval.
• Ensure maintenance work, contractor visits and equipment servicing are accurately recorded.
• Work within agreed maintenance budgets and company procurement procedures.

General Responsibilities

• Work collaboratively with the General Manager and wider management team to support the effective operation of the venue.
• Maintain high standards of venue presentation, maintenance and operational readiness.
• Ensure company policies, procedures and brand standards are consistently followed.
• Undertake any other reasonable duties required to support the smooth running of the venue.

About You

Essential Requirements

• Minimum 2 years' experience in a maintenance, facilities, or building services environment.
• Qualified in at least one recognised trade discipline, such as Electrical, Plumbing, HVAC, Mechanical, or Building Services.
• Previous supervisory experience.
• Experience managing external contractors and maintenance programmes.
• Strong understanding of Health & Safety legislation and compliance requirements.
• Excellent fault-finding and problem-solving ability.
• Comfortable using Microsoft Office and digital maintenance systems.
• Strong communication and organisational skills.
• Flexible approach to working hours, including weekends and evenings.
• Ability to perform effectively in a fast-paced operational environment.
• Desirable RequirementsIOSH Managing Safely or equivalent Health & Safety qualification.
• Multi-skilled maintenance background.
• Experience working within hospitality, leisure, entertainment, visitor attractions, hotels, or competitive socialising venues.
• Knowledge of sound systems, DMX lighting, LED displays, and entertainment technology.
• First Aid qualification.