At a Glance
- Tasks: Drive sales and bookings through engaging communication with customers.
- Company: Urban Playground, a vibrant and dynamic entertainment company.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for creativity and innovation.
- Why this job: Join a fun team and make an impact in the exciting world of events.
- Qualifications: Sales experience and strong communication skills are a must.
The predicted salary is between 20700 - 25300 £ per year.
The sales executive is responsible for driving sales and bookings. Using a combination of inbound and outbound communication, you will consult with customers and upsell packages to group bookings and events across all Urban Playground sites.
Essential Duties and Responsibilities
- Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients.
- Ensure that all sales enquiries are promptly responded to and followed up.
- Proactively driving sales via outgoing sales enquiries via phone and email.
- Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event.
- Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed/paid.
- Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams.
- Arranging sales tours of the venues with prospective clients and liaising with the site teams accordingly.
- Suggest new ideas to develop our packages, seasonal offers, or new target customers.
- Work with the marketing team to capitalise on promotional efforts.
- Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised.
- Following up with the booking organisers to gather feedback and ensure their visit was positive.
- Chase unanswered enquiries, upselling and making new offers to entice bookings.
Other Duties and Responsibilities
- Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships.
- Ensure all training is completed in a timely manner.
- Proactively contribute to and suggest ways of improving company processes and procedures.
Skills
- Technical
- Experience in a sales position, with inbound and outbound focus.
- Deep understanding of sales practices.
- Experience using a sales CRM system.
- Ability to upsell.
- Confident communication and strong customer service skills.
- Good knowledge of Microsoft packages, including Word and Excel.
- Personal
- Positive, ‘Can do’ attitude, picking up any responsibilities to help the wider team.
- Good organisational skills and time management.
- Ability to work independently.
- Excellent attention to detail.
- Ability to think on your feet and adapt.
- Proactively making suggestions for improving the way we work.
- Confident communication with excellent verbal and written English.
Sales Executive in Nottingham employer: Urban Playground Holdings
Urban Playground is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in a fast-paced sales environment. With a strong emphasis on employee development, the Sales Manager role offers opportunities for coaching and leadership, ensuring that team members are equipped to excel while delivering outstanding customer experiences. Located in a vibrant area, Urban Playground not only prioritises commercial success but also values the well-being and growth of its employees, making it a rewarding place to build a career.
