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- Tasks: Engage customers and create a positive shopping experience while supporting the store team.
- Company: Urban Outfitters, a vibrant brand focused on creativity and employee development.
- Benefits: Enjoy up to 40% discount, 'Life Leave', and private medical insurance for eligible employees.
- Why this job: Join a fun team, develop your skills, and make a real impact in a trendy retail environment.
- Qualifications: Retail experience is a plus, but strong communication skills and a passion for the brand are key.
- Other info: Great opportunities for personal growth and a supportive, inclusive workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Location:
This position is located at 14-16 Market Place, Kingston upon Thames, City of London, KT11JP United Kingdom Role Summary:
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters \”Peers Training Peers\” philosophy.
What You\’ll Be Doing:
People:
- Deliver a positive, friendly experience by engaging the customer through conversation and service
- Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
- Provide a store experience that reflects the Company\’s mystery shop standards
- Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
- Uphold Company standards and act as a positive role model to peers
Teamwork & Communication:
- Work productively within the team and take initiative to work with others toward a common, collaborative goal
- Assist in the training and development of peers
- Communicate positively and effectively with peers
- Actively participate in daily and department meetings
Operations:
- Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
- Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
- Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
- Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
- Always adhere to company health & safety regulations
Merchandising & Display:
- Uphold store merchandising and cleanliness standards
- Ensure that merchandise is ticketed and the sales floor is well stocked
- Support sales by assisting in merchandising and display projects
- Exhibit a familiarity with current product and trend awareness
What You\’ll Need:
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks:
Work Life Balance:
- \’Life Leave\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
UrbanEU #LI-TS1
Equal Opportunity Statement:
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Sales Associate employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know the Urban Outfitters vibe! Before your interview, spend some time in the store. Observe how staff interact with customers and each other. This will help you understand the culture and give you great talking points during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering a positive experience, think of examples from your past where you've gone above and beyond for a customer. We want to hear those stories that show off your friendly side!
✨Tip Number 3
Teamwork makes the dream work! Be ready to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where you helped train or support your peers, as this aligns perfectly with our 'Peers Training Peers' philosophy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Urban Outfitters team. Let’s get you on board!
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Urban Outfitters vibe.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that align with what we’re looking for, especially in customer service and teamwork.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Urban Outfitters
✨Know the VIBE
Familiarise yourself with Urban Outfitters' VIBE philosophy. During the interview, be ready to discuss how you can contribute to a positive store environment and enhance customer experiences. Show that you understand the importance of engaging with customers rather than focusing solely on tasks.
✨Showcase Your Team Spirit
Emphasise your ability to work collaboratively with others. Prepare examples from past experiences where you successfully contributed to a team goal or helped train peers. This will demonstrate your commitment to teamwork and communication, which are key for this role.
✨Be Product Knowledge Savvy
Brush up on your knowledge of current products and trends relevant to Urban Outfitters. Being able to discuss specific items or styles during the interview will show your enthusiasm for the brand and your readiness to assist customers effectively.
✨Prepare for Operational Questions
Expect questions about retail operations, such as handling tills, managing stock, and adhering to health and safety regulations. Think of scenarios where you've successfully managed these tasks in the past, even if your experience is limited. This will help you convey your readiness to learn and adapt.
