Urban Outfitters Sales Associate (Seasonal FTC) - Tunbridge Wells, UK in Royal Tunbridge Wells

Urban Outfitters Sales Associate (Seasonal FTC) – Tunbridge Wells, UK

Join to apply for the Urban Outfitters Sales Associate (Seasonal FTC) – Tunbridge Wells, UK role at Urban Outfitters Europe.

This position is located at 13‑17 Calverley Rd, Tunbridge Wells, TN11XU United Kingdom.

Role Summary

The main objective of this role is to support the store management team in creating a store environment that fosters creativity, employee development and the VIBE philosophy, and to uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You’ll Be Doing

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers and not on projects during prime‑time selling hours.
• Provide a store experience that reflects the Company’s mystery‑shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Uphold Company standards and act as a positive role model to peers.

Teamwork & Communication

• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and departmental meetings.

Operations

• Demonstrate proficiency in job knowledge (e.g., tills, shipment tasks, and fitting‑room guidelines).
• Participate in the processing of new shipments and keep the receiving and back‑stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (e.g., markdowns, re‑tickets, transfers and RTVs).
• Exhibit awareness of loss‑prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.

Merchandising & Display

• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

What You’ll Need

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance

• ‘Life Leave’ – one day a year to take time off for big events in life, in addition to your annual leave entitlement.

Wellbeing

• Employee Assistance program to support mental, physical and financial health.
• Discount on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts

• Up to 40% employee discount at all URBN Brands.

Travel

• Season ticket loan for eligible employees.
• Cycle‑to‑work scheme for eligible employees.

Continued Development

• We offer structured support within the business alongside continued learning and development.

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.