At a Glance
- Tasks: Engage customers with friendly service and enhance the store's vibe.
- Company: Urban Outfitters, a trendy brand focused on creativity and teamwork.
- Benefits: Enjoy up to 40% discount, life leave, and private medical insurance.
- Other info: Great opportunities for personal development and a supportive work environment.
- Why this job: Be part of a vibrant team and make a real impact in retail.
- Qualifications: Retail experience is a plus, but strong communication skills are key.
The predicted salary is between 20000 - 25000 £ per year.
Location: This position is located at 13-17 Calverley Rd, Tunbridge Wells, TN11XU United Kingdom.
Role Summary: The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You'll Be Doing
- People: Deliver a positive, friendly experience by engaging the customer through conversation and service. Enhance the VIBE by focusing on customers and not on projects during prime time selling hours. Provide a store experience that reflects the Company’s mystery shop standards. Contribute to the overall VIBE in the store by being positive, respectful and helpful to others. Uphold Company standards and act as a positive role model to peers.
- Teamwork & Communication: Work productively within the team and take initiative to work with others toward a common, collaborative goal. Assist in the training and development of peers. Communicate positively and effectively with peers. Actively participate in daily and department meetings.
- Operations: Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines). Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised. Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs). Exhibit awareness of loss prevention guidelines and comply with all inventory control measures. Always adhere to company health & safety regulations.
- Merchandising & Display: Uphold store merchandising and cleanliness standards. Ensure that merchandise is ticketed and the sales floor is well stocked. Support sales by assisting in merchandising and display projects. Exhibit a familiarity with current product and trend awareness.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Retail Sales & Style Specialist - Engaging Customers in Royal Tunbridge Wells employer: Urban Outfitters
Urban Outfitters is an exceptional employer located in the vibrant town of Tunbridge Wells, offering a dynamic work environment that prioritises creativity and employee development. With a strong commitment to the 'Peers Training Peers' philosophy, employees benefit from structured support and continuous learning opportunities, alongside perks such as generous discounts, wellbeing initiatives, and a unique 'Life Leave' policy for important life events. Join a team that values positivity, teamwork, and inclusivity, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Style Specialist - Engaging Customers in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company vibe! Before your interview, spend some time in the store. Observe how the team interacts with customers and each other. This will help you understand their culture and give you a chance to show off your knowledge during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging customers, think of a few conversation starters or questions you can ask. Show us that you can create a friendly atmosphere and make customers feel welcome.
✨Tip Number 3
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. We want to see that you can collaborate and contribute positively to the store environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Urban Outfitters.
We think you need these skills to ace Retail Sales & Style Specialist - Engaging Customers in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you engage with customers and reflect the VIBE philosophy. Don’t be afraid to show us your unique style and approach.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail, even if it’s not extensive. We’re interested in how your past roles can contribute to our team and enhance the customer experience at Urban Outfitters.
Be Positive and Respectful:In your application, emphasise your teamwork and communication skills. We value positivity and respect, so share examples of how you’ve worked collaboratively with others to achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Let’s make this happen!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Urban Outfitters and its unique vibe. Understand their products, target audience, and what makes them stand out in the retail market. This knowledge will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Retail Sales & Style Specialist, engaging customers is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to create a positive experience, as this aligns perfectly with the company’s focus on customer engagement.
✨Demonstrate Team Spirit
Urban Outfitters values teamwork and collaboration. Be ready to discuss how you’ve worked effectively within a team in previous roles. Highlight any experiences where you assisted in training peers or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to be asked about operational tasks like handling tills or managing stock. Brush up on your knowledge of retail operations and be prepared to discuss how you would handle specific situations, such as maintaining store standards or assisting with merchandising. This will show that you’re ready to hit the ground running.
