At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in Richmond, UK.
- Benefits: Enjoy a generous employee discount, wellbeing support, and flexible work-life balance.
- Other info: Opportunities for growth and development in a fast-paced retail environment.
- Why this job: Be part of a brand that celebrates individuality and diversity while building genuine customer relationships.
- Qualifications: Energetic, communicative team players with a passion for the Free People brand.
The predicted salary is between 20000 - 25000 € per year.
Location: This position is located at 54 George Street, Richmond, TW91HJ United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist - Richmond, UK employer: Urban Outfitters
At Free People, located in the vibrant heart of Richmond, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. With generous perks such as 'Life Leave', private medical insurance, and up to 40% discounts across all URBN brands, we empower our stylists to build meaningful relationships with customers while thriving in a supportive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist - Richmond, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being a stylist means building relationships, so work on being approachable and friendly. Role-play with friends or family to get comfortable with greeting customers and offering suggestions.
✨Tip Number 3
Show off your flexibility! The job requires working various hours, so be ready to demonstrate your willingness to adapt. Mention any previous experiences where you've thrived in fast-paced environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Free People team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Free People Stylist - Richmond, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application for the Free People Stylist role. Highlight your experience in customer service and any relevant skills that align with our brand values. This shows us you’re genuinely interested in the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their values, style, and customer base. This will help you connect with the interviewers and show that you're genuinely passionate about the brand.
✨Showcase Your People Skills
As a Free People Stylist, building relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to meet someone's needs – this will highlight your ability to exceed customer expectations.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during your interview. Practice how you would greet a customer, suggest items, or handle a tricky situation. This will demonstrate your ability to thrive in a fast-paced environment and your readiness to embody the Free People lifestyle.
✨Ask Thoughtful Questions
Prepare a few questions that show your interest in the role and the company culture. Ask about team dynamics, training opportunities, or how they celebrate individual styles within the store. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
