At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in Richmond, UK.
- Benefits: Enjoy a generous employee discount, wellness support, and work-life balance perks.
- Other info: Flexible hours and opportunities for personal growth in a dynamic retail environment.
- Why this job: Be part of a brand that celebrates individuality and diversity while making genuine connections.
- Qualifications: Energetic, communicative team players with a passion for fashion and customer service.
The predicted salary is between 20000 - 25000 € per year.
Location: This position is located at 54 George Street, Richmond, TW91HJ United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (8HR Seasonal FTC) - Richmond, UK employer: Urban Outfitters
At Free People, located in the vibrant heart of Richmond, we pride ourselves on fostering a dynamic and inclusive work culture that celebrates individuality and diversity. Our employees enjoy a range of benefits including generous discounts, a supportive wellbeing programme, and opportunities for personal and professional growth, all while being part of a team that is passionate about delivering exceptional customer experiences. Join us to not only thrive in a fast-paced retail environment but also to contribute to a brand that values creativity and community.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist (8HR Seasonal FTC) - Richmond, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being a stylist means building relationships with customers, so work on being approachable and friendly. Role-play with friends or family to get comfortable with greeting and assisting customers.
✨Tip Number 3
Show off your flexibility! The job requires working various hours, so be ready to discuss your availability. Highlight any previous experience in fast-paced environments to demonstrate you can thrive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Free People Stylist (8HR Seasonal FTC) - Richmond, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built relationships with customers or contributed to a team – this will show us you’re a perfect fit for the role!
Keep It Clear and Concise:While we love creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if needed to break down your experiences and skills – we appreciate a well-organised application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect with the interviewers on a personal level.
✨Showcase Your People Skills
As a stylist, building genuine relationships with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to meet their needs or created memorable experiences.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to thrive in a fast-paced environment and work as part of a team. Share experiences where you adapted to changing situations or supported your colleagues during busy periods. This will show that you're ready to contribute positively to the store's dynamic.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, ask about opportunities for growth within the organisation or how the team collaborates to enhance customer experience.
