At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in Richmond, UK.
- Benefits: Enjoy a generous employee discount, flexible hours, and wellness support.
- Other info: Great opportunities for personal growth and development within the company.
- Why this job: Be part of a brand that celebrates individuality and diversity.
- Qualifications: Bring your energy, communication skills, and passion for fashion.
The predicted salary is between 12000 - 16000 € per year.
Location: This position is located at 54 George Street, Richmond, TW9 1HJ United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (16hr Seasonal FTC) - Richmond, UK employer: Urban Outfitters
At Free People, located in the vibrant heart of Richmond, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our stylists to build genuine relationships with customers while embracing individuality and diversity. With a strong focus on employee wellbeing, we offer unique benefits such as 'Life Leave', private medical insurance, and generous discounts across all URBN brands, alongside ample opportunities for personal and professional growth within a supportive environment. Join us to be part of a team that not only values your contributions but also encourages you to thrive in a fast-paced, rewarding retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist (16hr Seasonal FTC) - Richmond, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being a stylist means building relationships with customers, so work on being approachable and friendly. Role-play with friends or family to get comfortable with greeting and assisting customers.
✨Tip Number 3
Show off your flexibility! The job requires working various hours, so be ready to discuss your availability during interviews. Highlight any previous experience in fast-paced environments to demonstrate your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Free People Stylist (16hr Seasonal FTC) - Richmond, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built relationships with customers or thrived in fast-paced environments – we love seeing those real-life stories!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their style, values, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Showcase Your People Skills
As a stylist, building relationships is key. Prepare examples of how you've successfully connected with customers in the past. Think about times when you went above and beyond to meet someone's needs – this will demonstrate your ability to exceed customer expectations.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to demonstrate how you'd interact with a customer. Practice greeting customers, suggesting items, and handling transactions. This will help you feel more confident and show off your skills in real-time.
✨Embrace Your Individuality
Free People values individuality, so don’t be afraid to let your personality shine through. Share your unique style and how it aligns with the brand. This will not only make you memorable but also show that you understand the essence of Free People.
