At a Glance
- Tasks: Engage customers with friendly service and support store operations.
- Company: Urban Outfitters, a vibrant brand focused on creativity and teamwork.
- Benefits: Generous employee discounts, health support, and work-life balance perks.
- Other info: Opportunities for personal growth and development in a diverse workplace.
- Why this job: Join a fun team and make a real impact in a trendy retail environment.
- Qualifications: Retail experience is a plus, but strong communication skills are key.
The predicted salary is between 20000 - 25000 £ per year.
This position is located at 13-17 Calverley Rd, Tunbridge Wells, TN11XU United Kingdom.
Role Summary
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You'll Be Doing
- People: Deliver a positive, friendly experience by engaging the customer through conversation and service. Enhance the VIBE by focusing on customers and not on projects during prime time selling hours. Provide a store experience that reflects the Company’s mystery shop standards. Contribute to the overall VIBE in the store by being positive, respectful and helpful to others. Uphold Company standards and act as a positive role model to peers.
- Teamwork & Communication: Work productively within the team and take initiative to work with others toward a common, collaborative goal. Assist in the training and development of peers. Communicate positively and effectively with peers. Actively participate in daily and department meetings.
- Operations: Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines). Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised. Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs). Exhibit awareness of loss prevention guidelines and comply with all inventory control measures. Always adhere to company health & safety regulations.
- Merchandising & Display: Uphold store merchandising and cleanliness standards. Ensure that merchandise is ticketed and the sales floor is well stocked. Support sales by assisting in merchandising and display projects. Exhibit a familiarity with current product and trend awareness.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Retail Sales & Style Specialist - Engaging Customers employer: Urban Outfitters
Urban Outfitters is an exceptional employer located in the vibrant town of Tunbridge Wells, offering a dynamic work environment that prioritises creativity and employee development. With a strong commitment to work-life balance, employees enjoy unique benefits such as 'Life Leave' for significant life events, comprehensive wellbeing support, and generous discounts across all URBN brands. The company fosters a collaborative culture where teamwork and personal growth are encouraged, making it an ideal place for those seeking meaningful and rewarding retail careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Style Specialist - Engaging Customers
✨Tip Number 1
Get to know the Urban Outfitters vibe! Before your interview, spend some time in the store. Observe how staff interact with customers and take note of the brand's style. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging customers, think of a few conversation starters or questions you can ask during your interview. Show us that you can create a friendly atmosphere just like you would on the sales floor.
✨Tip Number 3
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. We want to see that you can collaborate and contribute positively to our store environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re tech-savvy and know how to navigate the digital world, which is super important in retail today.
We think you need these skills to ace Retail Sales & Style Specialist - Engaging Customers
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for retail and how you connect with customers.
Tailor Your Application:Make sure to customise your application to reflect the role of Retail Sales & Style Specialist. Highlight any relevant experience or skills that align with our VIBE philosophy and teamwork approach.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Urban Outfitters and its unique vibe. Understand their products, target audience, and what makes them stand out in the retail market. This knowledge will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Retail Sales & Style Specialist, engaging customers is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to create a positive experience, as this aligns perfectly with the company’s focus on customer engagement.
✨Demonstrate Team Spirit
Urban Outfitters values teamwork and collaboration. Be ready to discuss your experiences working in a team setting. Highlight instances where you contributed to a common goal or helped train peers, as this will resonate well with their 'Peers Training Peers' philosophy.
✨Be Ready for Practical Questions
Expect questions related to retail operations, such as handling tills or managing stock. Brush up on your knowledge of these areas and be prepared to discuss how you would maintain store standards and contribute to a clean, organised environment. Showing your operational awareness will set you apart.
