At a Glance
- Tasks: Engage customers and enhance the store vibe while supporting your team.
- Company: Urban Outfitters, a trendy brand with a focus on creativity and inclusivity.
- Benefits: Enjoy up to 40% off, life leave, and private medical insurance.
- Other info: Great opportunities for personal growth and development in a supportive atmosphere.
- Why this job: Join a fun team and make a real impact in a vibrant retail environment.
- Qualifications: Retail experience is a plus, but strong communication skills are key.
The predicted salary is between 20000 - 25000 £ per year.
This position is located at 40-46 St Stephens Street, Norwich, NR13SH United Kingdom.
Role Summary
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You'll Be Doing
- People: Deliver a positive, friendly experience by engaging the customer through conversation and service. Enhance the VIBE by focusing on customers and not on projects during prime time selling hours. Provide a store experience that reflects the Company’s mystery shop standards. Contribute to the overall VIBE in the store by being positive, respectful and helpful to others. Uphold Company standards and act as a positive role model to peers.
- Teamwork & Communication: Work productively within the team and take initiative to work with others toward a common, collaborative goal. Assist in the training and development of peers. Communicate positively and effectively with peers. Actively participate in daily and department meetings.
- Operations: Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines). Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised. Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs). Exhibit awareness of loss prevention guidelines and comply with all inventory control measures. Always adhere to company health & safety regulations.
- Merchandising & Display: Uphold store merchandising and cleanliness standards. Ensure that merchandise is ticketed and the sales floor is well stocked. Support sales by assisting in merchandising and display projects. Exhibit a familiarity with current product and trend awareness.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Urban Outfitters Sales Associate (Seasonal FTC) - Norwich, UK employer: Urban Outfitters
Urban Outfitters is an exceptional employer that prioritises creativity and employee development within a vibrant work culture. Located in the heart of Norwich, we offer unique benefits such as 'Life Leave' for personal events, comprehensive wellbeing support, and generous employee discounts, all while fostering a collaborative environment where team members can thrive and grow together.
StudySmarter Expert Advice🤫
We think this is how you could land Urban Outfitters Sales Associate (Seasonal FTC) - Norwich, UK
✨Tip Number 1
Get to know the Urban Outfitters vibe! Before your interview, spend some time in the store. Chat with staff and customers to understand the atmosphere and what makes it special. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a positive experience for customers, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories to demonstrate your customer service chops.
✨Tip Number 3
Teamwork is key! Prepare to discuss how you've worked collaboratively in previous roles. Urban Outfitters values a supportive environment, so highlight any experiences where you helped train or support your peers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Urban Outfitters team. Good luck!
We think you need these skills to ace Urban Outfitters Sales Associate (Seasonal FTC) - Norwich, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! Urban Outfitters values creativity and a positive vibe, so don’t be afraid to express yourself and show how you can contribute to that atmosphere.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience in retail or customer service, and connect it back to how you can enhance the VIBE in the store. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Urban Outfitters
✨Know the VIBE
Before your interview, get familiar with Urban Outfitters' VIBE philosophy. Understand how it shapes their customer interactions and store environment. This will help you demonstrate how you can contribute to a positive atmosphere during your interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers or worked within a team. Think of specific situations where you enhanced a customer's experience or collaborated with peers to achieve a common goal.
✨Be Ready to Discuss Teamwork
Urban Outfitters values teamwork, so be prepared to talk about your experiences working in a collaborative environment. Highlight instances where you took initiative or helped train others, as this aligns with their 'Peers Training Peers' philosophy.
✨Familiarise Yourself with the Brand
Research Urban Outfitters and its appeal to the local market. Be ready to discuss current trends and products that resonate with customers. Showing your knowledge about the brand will demonstrate your genuine interest and fit for the role.
