At a Glance
- Tasks: Lead a dynamic team, inspire creativity, and drive sales in a vibrant retail environment.
- Company: Join Urban Outfitters, a trendy brand that values creativity and teamwork.
- Benefits: Enjoy up to 40% off, life leave, and private medical insurance.
- Other info: Great opportunities for career development and a supportive work environment.
- Why this job: Be part of a culture that promotes personal growth and celebrates diversity.
- Qualifications: Experience in fast-paced retail management and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
Location
This position is located at Warehouse 42-56 Seven Dials Earlham St, London, WC2H9LJ United Kingdom
Role Summary
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You'll Be Doing
- People: Ability to recruit, motivate, develop and lead a team. Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions). Recognise and develop talented individuals for advancement and growth within the organisation. Uphold Company standards and act as a positive role model to others.
- Leadership & Communication: Model the way by inspiring, motivating and encouraging teamwork. Conduct productive daily meetings to ensure that goals are met. Effectively delegate projects while allowing others the creativity to succeed by making their own decisions. Possess excellent communication skills in both written and verbal form.
- Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment. Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management. Achieve Company-average mystery shop results by upholding the Company’s customer service standard.
- Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures. Achieve the store stock loss goals by overseeing adherence to loss prevention practices. Assist in upholding Company Health & Safety regulations at all times to protect employees and customers against accidents and incidents.
- Merchandising & Display: Manage aspects of the assigned department in collaboration with the Department Manager or Visual Merchandising Manager regarding training, shipment placement, markdowns, transfers, merchandising and store standards. Understand and interpret current fashion trends in local markets to generate creative solutions. Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately.
- Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales. Utilise Company reports to react to trends and drive business. Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences. Manage stock levels appropriately through the understanding of relevant reports and market trends. Demonstrate entrepreneurial skills to achieve and exceed store targets.
What You'll Need
- Experience in a management role working in a fast-paced, high-volume fashion retail environment.
- Demonstrates strong operational skills.
- An understanding of the Urban Outfitters culture and its appeal to the local market.
- Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Urban Outfitters Team Leader - Covent Garden, London employer: Urban Outfitters
Urban Outfitters is an exceptional employer located in the vibrant Covent Garden area of London, offering a dynamic work environment that prioritises creativity and employee development. With a strong commitment to the 'Peers Training Peers' philosophy, employees benefit from extensive training opportunities, a supportive culture, and unique perks such as 'Life Leave' and generous discounts across all URBN brands. Join us to be part of a team that values your growth and well-being while fostering a positive and engaging store atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Urban Outfitters Team Leader - Covent Garden, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Urban Outfitters, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Urban Outfitters!
We think you need these skills to ace Urban Outfitters Team Leader - Covent Garden, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Urban Outfitters, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Urban Outfitters and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Urban Outfitters that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Urban Outfitters
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
