At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% off, flexible hours, and unique perks like 'Life Leave'.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team where your energy and creativity can shine.
- Qualifications: Must be a people person with great communication skills and a passion for fashion.
The predicted salary is between 24000 - 30000 € per year.
Location: This position is located at 25-27 Hampstead High Street, London, NW3 1QA United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist - Hampstead, London employer: Urban Outfitters
At Free People, located in the vibrant Hampstead area of London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. With benefits like 'Life Leave', private medical insurance, and generous employee discounts, we ensure our stylists not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a team that values individuality, creativity, and the unique Free People lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist - Hampstead, London
✨Tip Number 1
Get to know the brand inside out! Dive into Free People's vibe and values. When you walk into that interview, let your passion for the brand shine through. Show them you’re not just a stylist; you’re a true ambassador for their lifestyle.
✨Tip Number 2
Practice your people skills! Since building genuine relationships with customers is key, think of ways to demonstrate your ability to connect with others. Maybe role-play with a friend or family member to get comfortable with those interactions.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various hours, so be prepared to discuss your availability. Highlight any past experiences where you adapted to changing schedules or environments – it’ll show you’re a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People family. Let’s make this happen together!
We think you need these skills to ace Free People Stylist - Hampstead, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application for the Free People Stylist role. Highlight your experience in customer service and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect your personal style to their vision.
✨Showcase Your People Skills
As a stylist, building genuine relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or turned a challenging situation into a positive experience. This will demonstrate your ability to create that unique customer experience they’re looking for.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might need to demonstrate how you'd interact with a customer. Practice greeting customers, suggesting items, and handling transactions smoothly. This will help you feel more confident and show your potential employer that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the store's operations, team dynamics, or customer engagement strategies. This shows your genuine interest in the role and helps you understand how you can contribute to the team. Plus, it’s a great way to leave a lasting impression!
