At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in Notting Hill, London.
- Benefits: Enjoy a generous employee discount, wellness support, and work-life balance perks.
- Other info: Flexible hours and opportunities for personal growth in a dynamic retail environment.
- Why this job: Be part of a brand that celebrates individuality and diversity while making genuine connections.
- Qualifications: Energetic, communicative team players with a passion for fashion and customer service.
The predicted salary is between 24000 - 30000 € per year.
This position is located at 188 Westbourne Grove Notting Hill, London, W112RH United Kingdom.
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (4 months FTC) - Westbourne Grove, London employer: Urban Outfitters
At Free People, located in the vibrant Notting Hill area of London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. Our team members enjoy a generous employee discount, access to wellness programmes, and unique benefits like 'Life Leave' to celebrate life's milestones, all while being part of a brand that values individuality and creativity. Join us to not only enhance your career but also to be part of a community that thrives on building genuine relationships with customers and each other.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist (4 months FTC) - Westbourne Grove, London
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being a stylist means building relationships with customers, so work on being approachable and friendly. Role-play with friends or family to get comfortable with greeting and assisting customers.
✨Tip Number 3
Show off your flexibility! The job requires working various hours, so be ready to demonstrate your willingness to adapt. Mention any previous experiences where you've thrived in fast-paced environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Free People team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Free People Stylist (4 months FTC) - Westbourne Grove, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application for this role. Highlight your experience in customer service and any relevant skills that align with what we’re looking for. Show us how you can create that unique and inspirational customer experience!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect with the interviewers on a personal level.
✨Showcase Your People Skills
As a stylist, building genuine relationships with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or turned a challenging situation into a positive experience.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to thrive in a fast-paced environment and work as part of a team. Share experiences where you adapted to changing circumstances or supported your colleagues. This will resonate well, especially since the role requires flexibility in hours and teamwork.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, ask about opportunities for growth within the organisation or how the team collaborates to enhance customer experience.
