At a Glance
- Tasks: Lead a dynamic team to create an inspiring retail experience and drive customer engagement.
- Company: Join Free People, a vibrant brand that values creativity and community.
- Benefits: Enjoy up to 40% off, life leave, and private medical insurance.
- Other info: Flexible work-life balance with opportunities for professional development.
- Why this job: Be a part of a forward-thinking team that values innovation and personal growth.
- Qualifications: Strong leadership skills and a passion for retail and customer experience.
The predicted salary is between 35000 - 45000 £ per year.
Location
This position is located at 25-27 Redchurch St., London, E27DJ United Kingdom.
Role Summary
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
What You'll Be Doing
- Leadership and Team Management
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths.
- Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers.
- Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
- Brand Experience
- Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer.
- Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared.
- Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves.
- Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.
- Visual and Business Operations
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer.
- Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.
- Communication and Relationships
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
- Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions.
- Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.
What You'll Need
- Strong people management and leadership skills.
- Strong business acumen and ability to achieve visual and operational excellence.
- Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results.
- Exceptional critical thinking skills and a passion for continually evolving and innovating.
- Strong merchant skills and a history of delivering financial results.
- Well-rounded leader with a proven record of hiring and developing creative and operational talent.
- Experienced in coaching, counseling & conflict resolution.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
Ability to regularly work nights and weekends. Occasional travel.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Store Manager - Redchurch Street, London employer: Urban Outfitters
At Free People, located in the vibrant heart of Redchurch Street, London, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development paths, a strong emphasis on creativity, and a supportive environment that encourages independent thinking. With benefits like generous employee discounts, wellness programmes, and a focus on work-life balance, we empower our team to thrive both personally and professionally while delivering unique retail experiences to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Store Manager - Redchurch Street, London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and the community. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or motivated a team. Be ready to share how you’ve tackled challenges and driven results, as this is key for a Store Manager role.
✨Tip Number 3
Don’t just focus on your experience; think about how you can bring fresh ideas to the table. Prepare to discuss innovative strategies for customer engagement and merchandising that align with their brand vision.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Free People family.
We think you need these skills to ace Free People Store Manager - Redchurch Street, London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that showcase your ability to develop talent and drive results.
Be Creative with Your Approach:Since this role is all about creativity and innovation, don’t be afraid to let your personality shine through in your application. Use engaging language and think outside the box to demonstrate how you can elevate the customer experience and bring fresh ideas to the table.
Tailor Your Application:Make sure to tailor your application to the specific role at Free People. We love seeing candidates who take the time to understand our brand and values, so reference how your skills align with our mission to create a unique retail experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand values, products, and community engagement strategies. Understanding their unique approach to customer experience will help you articulate how you can contribute to their vision.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and motivate others, as well as your experience in developing talent. Be ready to discuss specific strategies you've used to create a positive team culture.
✨Demonstrate Business Acumen
Be prepared to discuss how you've analysed sales data or market trends to drive business decisions. Show that you can think critically about retail operations and have a knack for identifying opportunities for growth and improvement.
✨Engage with the Community
Think of creative ways to connect with the local community through in-store events or marketing initiatives. Share any past experiences where you've successfully engaged customers and built brand loyalty, as this aligns perfectly with the role's focus on community culture.
