At a Glance
- Tasks: Lead store operations and create an inspiring shopping experience for customers.
- Company: Join Free People, a vibrant brand that values individuality and diversity.
- Benefits: Enjoy a competitive discount, wellness support, and work-life balance perks.
- Other info: Great opportunities for personal growth and career progression await you!
- Why this job: Be a key player in a dynamic environment while developing your leadership skills.
- Qualifications: Bring your energy, communication skills, and passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Location
This position is located at 25-27 Redchurch St., London, E27DJ United Kingdom.
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You'll Be Doing
- Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
- Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritising service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilising resources such as Threads, MPOS, the Freeway, and voice of customer tools.
- Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations.
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilising strong positive communication.
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Keyholder - Redchurch Street, London employer: Urban Outfitters
At Free People, located in the vibrant heart of Redchurch Street, London, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. With a strong emphasis on personal development, our Keyholder role offers unique opportunities for growth through mentorship and structured support, alongside generous benefits such as 'Life Leave', private medical insurance, and substantial employee discounts. Join us to be part of a passionate team that values individuality and creativity while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Keyholder - Redchurch Street, London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Free People's values and products. This way, you can show how you embody their spirit and connect with customers in a way that resonates.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples where you've created positive customer experiences. Share these stories during your chat to really stand out.
✨Tip Number 3
Show off your leadership potential! Even if you're not in a management role yet, highlight times when you've taken initiative or helped others. This will demonstrate your ability to empower and inspire a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Free People family. Let’s get you that keyholder position!
We think you need these skills to ace Free People Keyholder - Redchurch Street, London
Some tips for your application 🫡
Show Your Brand Passion:When you're writing your application, let your love for Free People shine through! Talk about how the brand's values resonate with you and how you can represent them in-store. We want to see your enthusiasm!
Highlight Your Customer Connection Skills:Make sure to mention any experience you have in creating engaging customer experiences. Share examples of how you've empowered teams or driven sales through personalised service. We love a good story!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for the Keyholder role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand values and culture. Familiarise yourself with their latest collections and understand what makes their customer experience unique. This will help you speak confidently about how you can embody and promote the brand during your time as a Keyholder.
✨Showcase Your Leadership Skills
As a Keyholder, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully managed a team or driven sales. Highlight your ability to empower others and create an engaging environment, as this aligns perfectly with the role's requirements.
✨Demonstrate Customer Connection
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can enhance the customer experience through personalised service and styling recommendations. This will show that you understand the importance of building relationships and driving sales.
✨Be Ready for Fast-Paced Scenarios
The retail environment can be hectic, so prepare for questions that assess your ability to multitask and thrive under pressure. Consider scenarios where you've successfully managed multiple responsibilities at once, and be ready to share how you maintain positivity and energy in such situations.
