At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% off, flexible hours, and unique perks like 'Life Leave'.
- Other info: Great opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team where your energy and passion for fashion can shine.
- Qualifications: Bring your contagious positivity, communication skills, and love for the Free People brand.
The predicted salary is between 20000 - 25000 £ per year.
Location
This position is located at 38/39 Duke of York Square, London, SW34LY United Kingdom
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People 8hr Stylist - Duke of York, London employer: Urban Outfitters
At Free People, located in the vibrant Duke of York Square, London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. With benefits like 'Life Leave', private medical insurance, and generous employee discounts, we empower our stylists to thrive both personally and professionally while delivering an exceptional customer experience. Join us to be part of a team that values individuality, creativity, and continuous development in a fast-paced retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Free People 8hr Stylist - Duke of York, London
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being able to build genuine relationships with customers is key. Try role-playing with friends or family to get comfortable with greeting customers and making suggestions.
✨Tip Number 3
Show off your energy and enthusiasm during interviews! Employers love candidates who can bring a positive vibe to the team. Be yourself and let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People family.
We think you need these skills to ace Free People 8hr Stylist - Duke of York, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built relationships with customers or thrived in fast-paced environments – we love seeing those real-life stories!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect with the interviewers on a personal level.
✨Showcase Your People Skills
Since building genuine relationships with customers is key, prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or resolved issues creatively. This will demonstrate your ability to create that unique customer experience they’re looking for.
✨Be Ready for Role-Playing Scenarios
Expect some role-playing during the interview where you might have to demonstrate how you'd interact with a customer. Practice greeting customers, suggesting alternatives, and handling transactions smoothly. This will help you feel more confident and show your practical skills in action.
✨Embrace Flexibility and Team Spirit
Highlight your willingness to work flexible hours and be a team player. Share experiences where you adapted to changing situations or supported your colleagues. This aligns perfectly with the fast-paced environment they thrive in and shows you're ready to contribute positively to the team.
