At a Glance
- Tasks: Lead a dynamic team to create an inspiring shopping experience and drive sales.
- Company: Join Anthropologie, a brand known for its creativity and customer focus.
- Benefits: Enjoy a great work-life balance, employee discounts, and health support.
- Other info: Opportunities for continued learning and development in a supportive environment.
- Why this job: Be part of a vibrant team that values creativity and personal growth.
- Qualifications: Management experience in retail and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Location
This position is located at 158 Regent St Soho, London, W1B5SW United Kingdom
Role Summary
The Service and Selling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. This role is a key holding position.
What You'll Be Doing
- Customer Experience
- Selling culture: leads and empowers the team to drive sales and metrics by utilising key performance indicators to set team and zoning goals
- Omni-Channel Service: teaches the team to provide a frictionless customer experience by utilising technology to transact in the moment, upsell, and clientele
- In-Store Styling: provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualised service and styling experience
- Events and Gatherings: hosts, plans, guides, and executes all events in the store to build customer relationships and drive sales
- Leadership & Team Management
- Customer Experience Management (CEM) leadership: oversees the training, development, and accountability of the CEM program, creating a culture that prioritises service and sales
- Stylist program: drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor customer associates
- Prioritise talent: supports the Store Brand Leader in identifying, hiring, and developing top talent for succession; facilitates onboarding for new hires
- Service and selling education: utilises brand resources to host regular fit sessions and training workshops to develop the team’s selling and styling skills
- Visual & Business Operations
- Business Acumen: collaborates with the Store Manager to assess sales forecasts to accurately schedule support and optimise peak selling hours through team service and selling initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
- Manage operations: takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Product Flow: supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; leads the team to maintain an organised and efficient back of house
- Omni service: oversees the omni customer experience and process to ensure fill rates are maintained and the brand standard for omni organisation is followed
- Communication & Relationships
- Education and product knowledge: facilitates the sharing of product knowledge, current trends, product priorities, and brand messaging through daily touchpoints with the team
- Goals and expectations: sets individual sales goals and selling expectations to cultivate a collaborative selling environment
- Customer feedback: shares customer reaction and feedback to inform strategic product moves; fosters a strong relationship and flow of information between the team
What You'll Need
- Experience in a management role, working in a fast paced but highly creative and customer focused retail environment
- Ability to positively impact results in sales, payroll and stock loss
- Proven record of developing a team and talented individuals
- Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
- An appreciation and understanding of the Anthropologie culture and its appeal in the market
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
- Wellbeing: Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
- Employee Discounts: Up to 40% employee discount at all URBN Brands
- Travel: Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
- Continued Development: We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Anthropologie Service and Selling Manager - Regent street, London employer: Urban Outfitters
At Anthropologie, located in the vibrant heart of Regent Street, London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. Our Service and Selling Manager role not only empowers you to lead a passionate team in delivering exceptional customer experiences but also offers unique benefits such as 'Life Leave', private medical insurance, and generous employee discounts, ensuring a fulfilling work-life balance. Join us to be part of a creative environment where your contributions are valued and your professional development is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Anthropologie Service and Selling Manager - Regent street, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Urban Outfitters, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Urban Outfitters!
We think you need these skills to ace Anthropologie Service and Selling Manager - Regent street, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Urban Outfitters, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Urban Outfitters and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Urban Outfitters that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Urban Outfitters
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
