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For Companies At a Glance
- Tasks: Lead a dynamic team to create an engaging retail experience and drive sales.
- Company: Join Free People, a vibrant brand focused on creativity and community.
- Benefits: Enjoy work-life balance, employee discounts, and health support.
- Other info: Opportunity for career development in a supportive and inclusive environment.
- Why this job: Be a part of a forward-thinking team that values innovation and personal growth.
- Qualifications: Strong leadership skills and a passion for retail and customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
This position is located at 159 High St, Guildford, GU13AJ United Kingdom.
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
What You'll Be Doing
- Leadership and Team Management
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths.
- Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers.
- Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
- Brand Experience
- Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer.
- Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared.
- Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves.
- Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.
- Visual and Business Operations
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer.
- Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.
- Communication and Relationships
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
- Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions.
- Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.
What You'll Need
- Strong people management and leadership skills.
- Strong business acumen and ability to achieve visual and operational excellence.
- Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results.
- Exceptional critical thinking skills and a passion for continually evolving and innovating.
- Strong merchant skills and a history of delivering financial results.
- Well-rounded leader with a proven record of hiring and developing creative and operational talent.
- Experienced in coaching, counseling & conflict resolution.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Store Manager - Guildford, UK employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Store Manager - Guildford, UK
✨Tip Number 1
Get to know the company inside out! Research Free People’s values, culture, and recent initiatives. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who truly gets what they’re all about.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve demonstrated leadership, problem-solving, and customer engagement. The more specific you are, the better you’ll showcase your skills and fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Free People Store Manager - Guildford, UK
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that showcase your ability to develop talent and drive results.
Focus on Customer Engagement: Since this role is all about delivering exceptional customer experiences, don’t forget to mention any relevant experience you have in creating engaging retail environments. We love to hear about your creative merchandising ideas and how you've connected with customers.
Be Data-Driven: We appreciate candidates who can analyse sales and market trends. In your application, include any experience you have with using data to identify business opportunities or improve store performance. It shows us you're not just a creative thinker but also a strategic one!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand values, products, and community initiatives. Understanding their unique approach to retail will help you articulate how your vision aligns with theirs.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and motivate others, as well as your strategies for developing talent and fostering a positive team culture.
✨Engage with Customer Experience Strategies
Think about innovative ways to enhance customer engagement in-store. Be ready to discuss how you would leverage digital marketing and local events to create a compelling shopping experience that resonates with the community.
✨Demonstrate Business Acumen
Be prepared to analyse sales data and discuss how you would identify opportunities for growth. Show that you can think critically about business operations and have a plan for driving profitability while maintaining visual excellence.