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For Companies At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy flexible hours, employee discounts, and wellness support including private medical insurance.
- Why this job: Be part of a dynamic team that values creativity and personal growth in a fast-paced environment.
- Qualifications: Bring your energy, communication skills, and passion for fashion; no prior experience needed!
- Other info: Located in trendy Notting Hill, this role offers a unique opportunity to connect with customers.
Location
This position is located at 188 Westbourne Grove Notting Hill, London, , W112RH United Kingdom
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You\’ll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
- Heart and soul for the FP brand
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance:
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople#LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Free People Stylist 8hrs - Westbourne Grove, London employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist 8hrs - Westbourne Grove, London
✨Tip Number 1
Familiarise yourself with the Free People brand and its lifestyle. Understanding their unique style and customer base will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail-like scenario. This will help you build confidence in greeting customers and offering personalised suggestions, which is crucial for this role.
✨Tip Number 3
Be prepared to showcase your ability to work in a fast-paced environment. Think of examples from previous experiences where you successfully managed multiple tasks or handled busy situations, as this will be important in your discussions.
✨Tip Number 4
Show your enthusiasm for learning and growing within the company. Research any training programs or development opportunities offered by Free People, and be ready to discuss how you can contribute to and benefit from these initiatives.
We think you need these skills to ace Free People Stylist 8hrs - Westbourne Grove, London
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Free People's brand image and lifestyle. This will help you convey your passion for the brand in your application and demonstrate how you can contribute to creating an inspirational customer experience.
Tailor Your CV: Highlight relevant experience that showcases your ability to build relationships with customers and thrive in a fast-paced environment. Include any previous retail or customer service roles, emphasising your communication skills and team player attitude.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Mention specific examples of how you've exceeded customer expectations in the past and how you embody the energy and happiness that Free People values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in retail.
How to prepare for a job interview at Urban Outfitters
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its unique lifestyle. Share how the brand resonates with you personally, and be prepared to discuss your favourite products or styles.
✨Demonstrate Customer Service Skills
Prepare examples of how you've built genuine relationships with customers in the past. Highlight your ability to exceed customer expectations and provide tailored suggestions based on their needs.
✨Emphasise Teamwork and Flexibility
Discuss your experience working as part of a team and your willingness to adapt to the fast-paced environment. Mention any instances where you've successfully collaborated with colleagues to achieve store goals.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific scenarios, such as dealing with an unhappy customer or managing stock levels. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
