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For Companies At a Glance
- Tasks: Lead and inspire a team to create an exceptional retail experience.
- Company: Join Free People, a vibrant brand focused on creativity and community.
- Benefits: Enjoy perks like employee discounts, wellness support, and work-life balance.
- Why this job: Be part of a forward-thinking culture that values innovation and personal growth.
- Qualifications: Strong leadership skills and a passion for retail are essential.
- Other info: Opportunity for career development and community engagement through in-store events.
The predicted salary is between 36000 - 60000 £ per year.
This position is located at 54 George Street, Richmond, TW91HJ United Kingdom.
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
What You'll Be Doing
- Leadership and Team Management
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths.
- Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers.
- Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
- Brand Experience
- Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer.
- Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared.
- Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves.
- Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.
- Visual and Business Operations
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer.
- Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.
- Communication and Relationships
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
- Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions.
- Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.
What You'll Need
- Strong people management and leadership skills.
- Strong business acumen and ability to achieve visual and operational excellence.
- Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results.
- Exceptional critical thinking skills and a passion for continually evolving and innovating.
- Strong merchant skills and a history of delivering financial results.
- Well-rounded leader with a proven record of hiring and developing creative and operational talent.
- Experienced in coaching, counseling & conflict resolution.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Store Manager - Richmond, UK employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Store Manager - Richmond, UK
✨Tip Number 1
Familiarise yourself with Free People's brand values and culture. Understanding their unique approach to customer engagement and community connection will help you align your leadership style with their expectations.
✨Tip Number 2
Network with current or former employees of Free People. They can provide valuable insights into the company culture and what it takes to succeed as a Store Manager, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlight your experience in developing talent and driving sales, as these are key aspects of the Store Manager position.
✨Tip Number 4
Stay updated on retail trends and digital marketing strategies. Being knowledgeable about the latest innovations in retail can demonstrate your forward-thinking approach, which is crucial for this role.
We think you need these skills to ace Free People Store Manager - Richmond, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly focusing on leadership, team development, and customer engagement. Use specific examples that demonstrate your ability to drive sales and create a unique store experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and how your values align with Free People's mission. Discuss your approach to team management and customer experience, and provide examples of how you've successfully inspired and motivated teams in the past.
Showcase Your Business Acumen: Highlight your analytical skills by discussing how you've previously identified business opportunities and implemented strategies that led to improved sales or customer engagement. This will demonstrate your strong business acumen, which is crucial for the Store Manager role.
Prepare for Potential Questions: Anticipate questions related to leadership, conflict resolution, and community engagement during the interview process. Prepare thoughtful responses that reflect your experience and how you can contribute to the Free People brand.
How to prepare for a job interview at Urban Outfitters
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand the Brand and Customer Experience
Familiarise yourself with Free People's brand values and customer engagement strategies. Be ready to discuss how you would enhance the in-store experience and connect with the local community through events and promotions.
✨Prepare for Business Analysis Questions
Expect questions about analysing sales data and identifying business opportunities. Brush up on your analytical skills and be prepared to discuss how you've used data to drive sales and improve store performance.
✨Demonstrate Your Creative Problem-Solving Skills
The role requires innovative thinking, so think of examples where you've creatively solved problems or implemented new ideas. Highlight your ability to inspire independent thinking within your team while achieving operational excellence.
