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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an inspiring customer experience.
- Company: Join Free People, a vibrant brand known for its unique style and inclusive culture.
- Benefits: Enjoy flexible hours, employee discounts, wellness support, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values individuality and fosters a positive work environment.
- Qualifications: Bring energy, strong communication skills, and a passion for customer service.
- Other info: This role offers a chance to develop leadership skills in a fast-paced retail setting.
Location
This position is located at 54 George Street, Richmond, , TW91HJ United Kingdom
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You\’ll Be Doing
Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
The Perks
Work Life Balance:
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Free People 16hr Keyholder - Richmond, UK employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People 16hr Keyholder - Richmond, UK
✨Tip Number 1
Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you demonstrate how you can embody these values in your role as a Keyholder.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to empower others will resonate well with the store management team.
✨Tip Number 3
Be ready to discuss your experience with omni-channel retailing. Understanding how to create a seamless shopping experience across different platforms will be crucial for this role.
✨Tip Number 4
Prepare to engage in a conversation about your approach to customer service. Think of specific instances where you've gone above and beyond to enhance a customer's experience, as this is key to the role.
We think you need these skills to ace Free People 16hr Keyholder - Richmond, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Key Holder at Free People. Highlight your relevant experience in customer service, team management, and sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to lead a team, drive sales, and create an engaging customer experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its values. Mention specific examples of how you've empowered teams or enhanced customer experiences in previous roles.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your clear verbal communication skills. Provide examples of how you've effectively communicated with teams and customers in fast-paced environments.
How to prepare for a job interview at Urban Outfitters
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its values during the interview. Research the brand's history, mission, and current collections so you can speak knowledgeably about what makes it unique.
✨Demonstrate Customer Connection Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to provide personalised service and create memorable shopping experiences that align with the brand's ethos.
✨Exhibit Leadership Qualities
As a Key Holder, you'll need to lead by example. Share instances where you've taken initiative or mentored others, showcasing your ability to motivate a team and maintain a positive store environment.
✨Be Ready to Discuss Store Operations
Familiarise yourself with retail operations, including inventory management and visual merchandising. Be prepared to discuss how you would support the store management team in these areas to ensure smooth daily operations.
