Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an inspiring customer experience.
- Company: Free People is a vibrant lifestyle brand that celebrates individuality and creativity.
- Benefits: Enjoy flexible work-life balance, employee discounts, and wellness support.
- Why this job: Join a dynamic team, develop your skills, and make a positive impact on customers.
- Qualifications: Energetic, communicative, and able to thrive in a fast-paced environment.
- Other info: Opportunity for career progression and personal development.
The predicted salary is between 13000 - 16000 £ per year.
Location
This position is located at 25-27 Hampstead High Street, London, , NW31QA United Kingdom
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You\’ll Be Doing
Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
The Perks
Work Life Balance:
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople#LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
#J-18808-Ljbffr
Free People 16hr Keyholder - Hampstead, London employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People 16hr Keyholder - Hampstead, London
✨Tip Number 1
Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you demonstrate how you can embody these values in your role as a Keyholder.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to empower others will resonate well with the store management.
✨Tip Number 3
Be ready to discuss your experience with omni-channel retailing. Understanding how to create a seamless shopping experience across different platforms is crucial for this role.
✨Tip Number 4
Prepare to share your strategies for driving sales through exceptional customer service. Think of specific instances where your approach led to increased sales or improved customer satisfaction.
We think you need these skills to ace Free People 16hr Keyholder - Hampstead, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Keyholder position at Free People. Familiarise yourself with the responsibilities and expectations outlined in the job description to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience that showcases your ability to drive sales, manage store operations, and lead a team. Use specific examples from previous roles that demonstrate your customer service skills and leadership qualities.
Write a Compelling Cover Letter: In your cover letter, express your passion for the brand and how your values align with those of Free People. Mention your enthusiasm for creating an engaging customer experience and your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Keyholder role.
How to prepare for a job interview at Urban Outfitters
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its values during the interview. Share what you love about the brand and how it resonates with your personal style, as this will demonstrate your alignment with their culture.
✨Demonstrate Customer Connection Skills
Prepare examples of how you've previously engaged customers in a retail environment. Highlight your ability to provide personalised service and create memorable experiences, as this is crucial for a Keyholder role.
✨Be Ready to Discuss Team Leadership
Since this role involves leading a team, be prepared to talk about your leadership style. Share instances where you've empowered others, managed conflicts, or contributed to a positive team atmosphere.
✨Familiarise Yourself with Store Operations
Understand the basics of store operations, including inventory management and visual merchandising. Being knowledgeable about these areas will show that you're ready to support the management team effectively.