At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% off, flexible hours, and a supportive work-life balance.
- Other info: Great opportunities for personal growth and development in a fun environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Bring your energy, communication skills, and passion for the Free People brand.
The predicted salary is between 10 - 12 £ per hour.
Location: This position is located at 94 George Street, Edinburgh, EH23DF United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Sales Assistant (8 hours) - Edinburgh, Scotland employer: Urban Outfitters
At Free People, located in the vibrant heart of Edinburgh, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. With benefits like 'Life Leave', private medical insurance, and generous discounts, we empower our Sales Assistants to thrive both personally and professionally while delivering an exceptional customer experience that embodies our brand's spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Sales Assistant (8 hours) - Edinburgh, Scotland
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their products, values, and customer service style. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Whether it's chatting with friends or role-playing with a family member, being able to engage naturally with customers is key. Remember, building relationships is what it's all about!
✨Tip Number 3
Be ready to showcase your energy and enthusiasm during interviews. Show them how your positive vibe can enhance the store atmosphere. A smile goes a long way in making a memorable impression!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team!
We think you need these skills to ace Free People Sales Assistant (8 hours) - Edinburgh, Scotland
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built relationships with customers or thrived in fast-paced environments – we love seeing those real-life stories!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections and values. This will help you connect with the interviewers and show that you're genuinely passionate about the brand.
✨Showcase Your People Skills
Since building relationships with customers is key, prepare examples of how you've excelled in customer service roles before. Think of specific situations where you went above and beyond to meet a customer's needs – this will demonstrate your ability to create that unique customer experience they’re looking for.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to demonstrate how you'd interact with a customer. Practice greeting customers, suggesting products, and handling transactions smoothly. This will help you feel more confident and show your practical skills.
✨Embrace Your Individuality
Free People values individuality and diversity, so don’t be afraid to let your personality shine through. Share your unique experiences and how they’ve shaped your approach to customer service. This will help you stand out as a candidate who truly embodies the Free People spirit.
