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For Companies At a Glance
- Tasks: Engage customers, support sales, and maintain store standards while fostering a positive team environment.
- Company: Join Anthropologie, a brand known for its unique shopping experience and commitment to creativity.
- Benefits: Enjoy perks like employee discounts, wellness support, and a day off for life's big moments.
- Why this job: Be part of a vibrant team that values creativity, customer connection, and personal growth.
- Qualifications: Retail experience is a plus, but strong communication skills and brand awareness are key.
- Other info: This role is located in Islington, London, and promotes diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
This position is located at 126-127 Upper St, Islington, N11QP United Kingdom.
Role Summary
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
What You'll Be Doing
- Customer Experience: Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
- Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
- Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and place orders for items not available in store.
- Teamwork & Communication: Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
- Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
- Employee Recognition: contributes to a positive team morale by participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
- Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
- Visual & Business Operations: Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s.
- Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels on the floor.
- Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.
- Merchandising & Display: Executes stock-to-sales processes and presentation standards. Is knowledgeable of trends and supports brand messaging. Has an understanding of how the merchant process impacts business and the customer experience.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support mental, physical, and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.
Anthropologie Sales Associate - Islington, London employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Sales Associate - Islington, London
✨Tip Number 1
Familiarise yourself with the Anthropologie brand and its unique offerings. Visit the store, explore their products, and understand what makes them stand out in the market. This knowledge will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on making genuine connections and personalising your interactions, as this is key to creating a welcoming atmosphere for customers.
✨Tip Number 3
Showcase your teamwork abilities by participating in group activities or volunteering. Highlight any experiences where you've collaborated effectively with others, as this will demonstrate your capability to contribute positively to the store's team environment.
✨Tip Number 4
Stay updated on current retail trends and customer preferences. Being knowledgeable about what's popular can help you provide valuable insights during your interview and show that you're proactive about understanding the retail landscape.
We think you need these skills to ace Anthropologie Sales Associate - Islington, London
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to research Anthropologie and its unique brand identity. Familiarise yourself with their products, values, and customer experience approach. This will help you tailor your application to reflect your understanding of the brand.
Highlight Relevant Skills: In your CV and cover letter, emphasise any previous retail experience or customer service skills. Even if you don't have direct experience, showcase transferable skills such as communication, teamwork, and a passion for fashion that align with the role.
Personalise Your Application: Make your application stand out by personalising it. Use specific examples from your past experiences that demonstrate how you can contribute to the customer experience and team environment at Anthropologie.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, make sure you research Anthropologie thoroughly. Understand their mission, values, and the type of customer experience they aim to create. This will help you demonstrate your genuine interest in the brand and how you can contribute to its goals.
✨Showcase Your Communication Skills
As a Sales Associate, strong communication is key. Prepare examples of how you've engaged with customers in previous roles or how you would initiate conversations to make customers feel valued. Practice active listening techniques to show that you can connect with customers on a personal level.
✨Demonstrate Team Spirit
Anthropologie values teamwork, so be ready to discuss how you've collaborated with colleagues in the past. Share specific instances where you supported your team or contributed to a positive work environment. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Understand Visual Merchandising
Familiarise yourself with visual merchandising principles, as maintaining the store's aesthetic is crucial. Be prepared to discuss how you would approach product displays and keep the sales floor appealing. Showing an understanding of trends and how they impact customer experience will set you apart.
