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For Companies At a Glance
- Tasks: Engage customers, support sales, and maintain store standards while working in a vibrant team.
- Company: Join Anthropologie, a brand known for its unique style and customer experience.
- Benefits: Enjoy perks like employee discounts, wellness support, and a day off for life events.
- Why this job: Be part of a creative environment that values teamwork and personal growth.
- Qualifications: Previous retail experience is a plus, but strong communication skills are essential.
- Other info: Located at Brent Cross Shopping Centre, this role offers a chance to connect with diverse customers.
The predicted salary is between 20000 - 30000 £ per year.
Location: This position is located at Brent Cross Shopping Centre, Prince Charles Dr Hen, London, NW43FP, United Kingdom.
Role Summary: Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
What You'll Be Doing
- Customer Experience:
- Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
- Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
- Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store.
- Teamwork & Communication:
- Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
- Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
- Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
- Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
- Visual & Business Operations:
- Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s.
- Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
- Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.
- Merchandising & Display: executes stock-to-sales processes and presentation standards; is knowledgeable of trend and supports brand messaging; has an understanding of how the merchant process impacts business and the customer experience.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health; Discount off external gym memberships; Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees; Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Anthropologie Sales Associate - Brent Cross, London employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Sales Associate - Brent Cross, London
✨Tip Number 1
Familiarise yourself with the Anthropologie brand and its unique offerings. Visit the store, explore their products, and understand their customer experience approach. This will help you engage in genuine conversations during your interview.
✨Tip Number 2
Showcase your communication skills by practicing how to initiate conversations with customers. Think of ways to make customers feel valued and heard, as this aligns with the role's focus on customer connection.
✨Tip Number 3
Prepare to discuss your teamwork experiences. Reflect on past situations where you collaborated with others, as the role emphasises building productive relationships with peers and contributing to a positive team environment.
✨Tip Number 4
Stay updated on current trends and product knowledge relevant to Anthropologie. Being able to share insights about trends and styling can set you apart and demonstrate your passion for the brand during the interview.
We think you need these skills to ace Anthropologie Sales Associate - Brent Cross, London
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Anthropologie's brand values and aesthetic. This will help you tailor your application to reflect an understanding of what makes the brand unique and appealing to customers.
Highlight Relevant Experience: Even if you don't have direct retail experience, emphasise any customer service roles or experiences where you've engaged with people. Showcase your communication skills and ability to connect with customers.
Craft a Personalised Cover Letter: Write a cover letter that speaks directly to the role of Sales Associate. Mention specific aspects of the job description, such as teamwork and customer connection, and explain how your skills align with these requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a retail environment.
How to prepare for a job interview at Urban Outfitters
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Anthropologie's brand values, products, and target market. This will help you connect with the company's mission and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Sales Associate, strong communication is key. Prepare to share examples of how you've engaged with customers in previous roles, highlighting your ability to create genuine connections and provide personalised service.
✨Demonstrate Team Spirit
Anthropologie values teamwork, so be ready to discuss how you've collaborated with colleagues in the past. Share specific instances where you supported your team or contributed to a positive work environment.
✨Be Ready to Discuss Trends
Stay updated on current fashion trends and be prepared to discuss how they relate to Anthropologie's offerings. Showing your awareness of the latest styles will reflect your passion for the industry and your ability to inspire customers.
