At a Glance
- Tasks: Lead a dynamic team, inspire creativity, and enhance customer experiences in a vibrant retail environment.
- Company: Urban Outfitters, a trendy fashion retailer with a focus on creativity and employee growth.
- Benefits: Enjoy 'Life Leave', discounts up to 40%, and support for your wellbeing and development.
- Other info: Great opportunities for personal growth and a supportive work-life balance.
- Why this job: Join a fun team, develop your leadership skills, and make a real impact in fashion retail.
- Qualifications: Experience in fast-paced retail management and a passion for the Urban Outfitters culture.
The predicted salary is between 24960 - 30000 £ per year.
The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. The role upholds the Urban Outfitters "Peers Training Peers" philosophy.
Responsibilities
- People: Recruit, motivate, develop and lead a team; manage performance development within the department team (performance appraisals, Individual Development Plans, coaching, counseling and disciplinary actions); recognise and develop talented individuals for advancement and growth within the organisation.
- Leadership & Communication: Model the way by inspiring, motivating and encouraging teamwork; conduct productive daily meetings to ensure that goals are met; effectively delegate projects while allowing others the creativity to succeed by making their own decisions; possess excellent communication skills in both written and verbal form.
- Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment; exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management; achieve company-average mystery shop results by upholding the company’s customer service standard.
- Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures; achieve the store stock loss goals by overseeing adherence to loss prevention practices; assist in upholding company health and safety regulations at all times.
- Merchandising & Display: Manage aspects of the assigned department in collaboration with the Department Manager or Visual Merchandising Manager with regard to training, shipment placement, markdowns, transfers, merchandising and store standards; understand and interpret current fashion trends in local markets to generate creative solutions; take an active role in ensuring floor sets for the department are well-organised and scheduled appropriately.
- Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales; utilise company reports to react to trends and drive business; stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences such as media and local community; manage stock levels appropriately through the understanding of relevant reports and market trends; demonstrate entrepreneurial skills to achieve and exceed store targets.
Qualifications
- Experience in a management role working in a fast-paced, high-volume fashion retail environment.
- Demonstrates strong operational skills.
- Understanding of the Urban Outfitters culture and its appeal to the local market.
- Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business.
Benefits
- Work Life Balance: 'Life Leave' – one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support mental, physical and financial health; discount off external gym memberships; private medical insurance for eligible employees; employee discounts up to 40% at all URBN Brands.
- Travel: Season ticket loan for eligible employees; cycle-to-work scheme for eligible employees.
Development
We offer structured support within the business alongside continued learning and development.
Urban Outfitters Team Leader - Trafford Centre, Manchester in Stretford employer: Urban Outfitters, Inc.
Urban Outfitters is an exceptional employer that prioritises creativity, employee development, and a vibrant work culture at our Trafford Centre location in Manchester. We offer unique benefits such as 'Life Leave' for significant life events, comprehensive wellbeing support, and generous employee discounts, all while fostering a collaborative environment where team members can thrive and advance their careers through structured development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Urban Outfitters Team Leader - Trafford Centre, Manchester in Stretford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Urban Outfitters, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Urban Outfitters, Inc.!
We think you need these skills to ace Urban Outfitters Team Leader - Trafford Centre, Manchester in Stretford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Urban Outfitters, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Urban Outfitters, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Urban Outfitters, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Urban Outfitters, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
