At a Glance
- Tasks: Lead and inspire teams to create an exceptional retail experience and drive customer engagement.
- Company: Join a dynamic brand focused on innovation and community connection.
- Benefits: Enjoy employee discounts, private medical insurance, and a supportive work-life balance.
- Other info: Opportunities for personal development and a culture that values creativity.
- Why this job: Be at the forefront of retail evolution and make a real impact in your community.
- Qualifications: Strong leadership skills and a passion for customer experience are essential.
The predicted salary is between 40000 - 50000 £ per year.
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
Leadership and Team Management
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths.
- Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers.
- Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
Brand Experience
- Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer.
- Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared.
- Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves.
- Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.
Visual and Business Operations
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer.
- Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability.
Communication and Relationships
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
- Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions.
- Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
Work Life Balance:
- 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
Continued Development: We offer structured support within the business alongside continued learning and development.
Omni-Channel Store Leader & Growth Architect employer: Urban Outfitters, Inc.
As an Omni-Channel Store Leader & Growth Architect, you will thrive in a dynamic and innovative retail environment that prioritises exceptional customer experiences and community engagement. Our company fosters a culture of creativity and empowerment, offering robust training and development opportunities to help you grow your career while enjoying benefits like generous employee discounts, private medical insurance, and a unique 'Life Leave' policy for those important life events. Join us to be part of a forward-thinking team that values your contributions and inspires entrepreneurial thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Omni-Channel Store Leader & Growth Architect
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership and problem-solving skills. The more specific you are, the better you'll demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Omni-Channel Store Leader & Growth Architect
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for retail and customer experience aligns with our forward-thinking approach.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how you can bring your unique flair to the Omni-channel store experience!
Be Specific:Use concrete examples from your past experiences to demonstrate your leadership and problem-solving skills. We appreciate candidates who can back up their claims with real-life scenarios!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Urban Outfitters, Inc.
✨Know Your Omni-Channel Strategy
Before the interview, brush up on the latest trends in omni-channel retailing. Be ready to discuss how you can enhance customer engagement through both in-store and digital experiences. Show them you understand how to create a seamless shopping journey!
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and motivated teams in the past. Think about specific situations where you’ve developed talent or fostered a culture of creativity and problem-solving. They want to see your leadership in action!
✨Bring Data to the Table
Be ready to talk numbers! Familiarise yourself with key performance metrics and be prepared to discuss how you've used data to drive sales and improve customer experiences. This shows you have strong business acumen and can analyse opportunities effectively.
✨Connect with the Community
Think of ways you've engaged with local communities in previous roles. Whether it’s through events or partnerships, be ready to share your ideas on how to elevate brand awareness and customer engagement in the local area. They’ll love your entrepreneurial spirit!
