At a Glance
- Tasks: Lead and inspire teams to create an exceptional retail experience and drive customer engagement.
- Company: Join a dynamic brand focused on innovation and community connection.
- Benefits: Enjoy employee discounts, private medical insurance, and a supportive work-life balance.
- Other info: Opportunities for personal growth and a culture that values creativity and independence.
- Why this job: Be at the forefront of retail evolution and make a real impact in your community.
- Qualifications: Strong leadership skills and a passion for customer experience and team development.
The predicted salary is between 40000 - 50000 £ per year.
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward-thinking approach to in-store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
Leadership and Team Management
- Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths.
- Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers.
- Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
Brand Experience
- Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer.
- Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared.
- Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves.
- Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.
Visual and Business Operations
- Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer.
- Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store's performance and profitability.
Communication and Relationships
- Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving.
- Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions.
- Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.
Strong people management and leadership skills. Strong business acumen and ability to achieve visual and operational excellence. Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results. Exceptional critical thinking skills and a passion for continually evolving and innovating. Strong merchant skills and a history of delivering financial results. Well-rounded leader with a proven record of hiring and developing creative and operational talent. Experienced in coaching, counseling & conflict resolution.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
Wellbeing: Employee Assistance program to support with mental, physical and financial health.
Employee Discounts: Up to 40% employee discount at all URBN Brands.
Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
Continued Development: We offer structured support within the business alongside continued learning and development.
Omni-Channel Store Leader & Growth Architect in London employer: Urban Outfitters, Inc.
As an Omni-Channel Store Leader & Growth Architect, you will thrive in a dynamic and innovative retail environment that prioritises exceptional customer experiences and community engagement. Our company fosters a culture of creativity and empowerment, offering robust training and development opportunities to help you grow your career while enjoying benefits like generous employee discounts, private medical insurance, and a unique 'Life Leave' policy for those important life events. Join us to be part of a forward-thinking team that values your contributions and inspires entrepreneurial thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Omni-Channel Store Leader & Growth Architect in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their latest projects, and see how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or solved a problem creatively. We want to hear about your entrepreneurial spirit and how you can bring that to the role of Store Leader.
✨Tip Number 3
Don’t just focus on your experience; think about how you can elevate the customer experience. Be ready to discuss innovative ideas for merchandising and community engagement that align with the brand's vision. Show us how you can make a difference!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Omni-Channel Store Leader & Growth Architect in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for retail and customer experience aligns with our forward-thinking approach.
Tailor Your Experience:Make sure to highlight your relevant experience in leadership and team management. We love seeing how you've inspired and developed teams in previous roles, so be specific about your achievements!
Be Creative:Don’t be afraid to showcase your creative side! Whether it’s through unique merchandising ideas or innovative customer engagement strategies, we want to know how you think outside the box.
Apply Through Our Website:Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to us directly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Urban Outfitters, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values, mission, and recent initiatives. Understanding their approach to customer engagement and community involvement will help you align your answers with their vision.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experiences and how you've inspired teams in the past. Use specific examples that highlight your ability to motivate and develop talent, as this role requires a strong focus on team management.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like improving customer experience or driving sales. Think of creative strategies you've used before and be prepared to share actionable concepts that demonstrate your forward-thinking approach.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company's culture, community initiatives, and future plans. This shows your genuine interest and helps you assess if the company is the right fit for you.
